Address: Unit 9, Stafford Cross, Industrial Estate, Stafford Rd, Croydon CR0 4TU, United Kingdom
Phone: +442086864425
Rating: 4.1
based on 193 reviews.
Customer Service
Pros:
"Very good service, car flew through MOT which we had a free voucher for."
"Nice friendly service at all levels ie over the phone and at drop off and collection."
"The staff were really helpful, the mechanic was amazing and I am forever grateful for the service I received."
"Took my car for Service and MOT, as before the centre staff were efficient, honest and friendly."
"Keep up the good work guys, Always a pleasure to deal with. Honesty the best policy in my eyes always, and they are good at that :-)"
"Great service from everyone here! Car was booked in for an MOT but I had faulty wiring for one of my lights, the guys let us drop the car in early so they could fix it up and could pass."
"Chris at Stafford road branch was wonderful in the help he offered with regards to assessing the damage on my car."
Cons:
"Really unhappy with their service. Very rude staff."
"There is a person at the reception named Dan, who made it worse for us with the attitude that he has towards the customers."
"Unproffesional staff."
"While the prices may be good, all I did was go in for a quote and I was greeted by a grumpy staff member."
"Really disappointed with my visit today, I had an appointment booked for my car wipers to be replaced and one particular man at Halfords was unhelpful, cocky and somewhat rude."
"Gentlemen at the desk was very rude and unfriendly."
"Very rude and negative people and no guidance in timescales at all."
Communication & Efficiency
Pros:
"Knowledgeable & helpful staff. Quality work carried out. Competitively priced. Good communication throughout while work being performed."
"Excellent service again from Halfords. Easy online booking. Discounted MOT, so great price."
"Had an MOT on tuesday. staff..(Dave on front desk) was very helpful and the experience was stress free."
"Booked my MOT online for two hours time - really easy to book and pay for the service and plenty of choice."
"Staff kept me updated on progress."
"The service was completed timely and confirmation of the completed works came through via email and a call from the main garage."
"Arrived at 815am, my car was looked at within 5 minutes."
Cons:
"Halfords took my car and didn't give it back for over 24 hours - not because there was anything wrong, just because they can't be bothered."
"They have had my disabled persons car for 4 days. They did not keep me informed, they promised I could pick it up today as we needed to use it tomorrow."
"Decided to call them back at 5pm to enquire about the status and was shocked to learn that they hadn't even looked at my car yet."
"I booked an appointment online, payment was taken but then an error occurred on their website which said they had payment, booking was provisional and garage would be in contact."
"They diagnosed but took more than a day and a couple of follow up calls to send the report."
"I chased Halfords 4 times and was always told someone would call me back."
"One small complaint is that they say they will call you but my experience was I had to call them."
Pricing & Honesty
Pros:
"Keep up the good work guys, Always a pleasure to deal with. Honesty the best policy in my eyes always, and they are good at that :-)"
"The AA mechanic advised that the part was not that expensive and including works he would expect a bill of around £500."
"I am quoted a particular fee in the £100s, all inclusive, which I find somewhat generous."
"Came in after my GLE failed its MOT at Mercedes and was advised I needed two new tyres. Halfords Croydon were brilliant & honest one tyre needed doing, the other did not."
"Much more value for money than going to main dealer."
"Least hassle free MOT we have ever had. Booking online was easy."
"I have an inherent mistrust of car mechanics fuelled by a history of being over charged for work that was unneccessary. But the people in this centre actually make me feel like they are doing work that is required at prices that are affordable."
Cons:
"Was quoted to replace the brake discs and brake pads at a price almost double that BMW."
"They've found minor things for failing mot, things that were not even of concern then they said it would cost £380 (minimum) to fix excluding the investigation charges."
"Poor customer service and they TRIED TO CHARGE FOR WORK THAT WASN'T NECESSARY."
"Made me wait for 2 weeks for aircon regas... Booked my car for today and saying they can't do it today cause the guy is not here."
"Keep well away - these guys are con men."
"They failed my MOT after it had a full service."
"Halfords doubled the price (or tripled) on my tyre changing!!"
Facilities & Comfort
Pros:
"Surprisingly good!! Dropped the car off then cracked open the laptop and sat in the business area at a desk and comfortable chair and managed to do some work."
"There is a clean and tidy waiting area as well as a clear view of the workshop while they are working on your car."
"Comfortable waiting area with coffee machine."
"I also like the customer viewing area and free WiFi."
"Complimentary hot beverage and seating + office area overlooking the clean garage."
"And the shop itself is clean and very professional looking."
"Easy to book in MGF for service and MOT."
Cons:
"Obviously the downside during these Covid restricted times is that you can't wait inside."
"Main Reception area very shabby, looks more like a totters yard, not a place of business, first impression very poor."
"There’s no radio or background noise so you can imagine how annoying an unanswered phone was."
"Negatives.. during the time I was sat waiting for my car, the phone rang constantly when the reception member of staff ignored it."
"No apology from the reception staff for misinformation."
"Workshop clean and local. Previously fitted front brakes squeak and told to come back after COVID but never been contacted."
"Absolutely shocking experience. I booked my car in for 22nd September for a diagnostic of a system fault on my car plus some brake pads and new windscreen wiper."