Haute Dolci Cheshire Oaks Reviews Summary

Food Quality

Pros:

• "Definitely the best dessert I've tasted in the Chester area."
• "The food and desserts have never failed to impress me."
• "The food and deserts both were amazing and to our expectations."
• "Food is presented very nicely and the decor is nice and clean."
• "Their desserts are beautifully presented and taste as good as they look."
• "The food was amazing and there was loads of it."
• "Food was fantastic, when it came! We ordered 1 hour before we ate."
• "Food very good, desserts were excellent."

Cons:

• "The cheese burgers were not bad but the chicken burger was soggy and not tasty at all."
• "However everything was pretty mediocre - weird tough chewy macarons, chocolate fudge cake was alright but a bit dry."
• "In terms of food, the outside of the cookie dough was burnt and, therefore, I did not eat it."
• "I ordered the Eggs Benedict, and it looked really good, however unfortunately after eating I began to feel quite sick."
• "Poor service. Virtually finished dessert before drinks came. Waited an hour for hot food and was practically empty."
• "The worst burger I've ever had i would not advise anyone to go there for food."
• "Awful service got berry all over my shoes that was left on the floor from the previous people who ate at the table."
• "The fries weren't anything to shout about and the drinks were a bit expensive."

Customer Service

Pros:

• "The staff are very friendly and quick to inform you of any delays with serving."
• "The staff are so friendly and nothing is too big of an ask!"
• "Fantastic food, fantastic staff and great service."
• "They went out of their way to make our experience special."
• "Ray was our delightful server, who went above and beyond to ensure we left having had a good experience."
• "The manager of the restaurant was very welcoming and tremendously helpful, as this was out first visit."
• "Thank you so much PK! Service was great and the desserts were really delicious!"
• "The staff were amazing they are so friendly and kind."

Cons:

• "The waitress was rude and ignored our request for ordering food while taking the drinks."
• "Promptly seated, upon being seated we were told the website for mobile ordering was not working."
• "The only downside was the staff, slow to take orders once seated, also took other customers orders who sat down after us."
• "Very average food. Service poor and slow, meal wasn’t that good."
• "Customer service was shocking, staff were rude and unapproachable."
• "The food was very nice but the service is quite slow and rarely is there a check to see if everything is OK."
• "They don't serve tap water which is a joke and doesn’t make any sense."
• "Single-handedly one of the best dessert places I’ve ever been to... but the staff aren't in a hurry either."

Atmosphere and Decor

Pros:

• "We were very pleased the Decor was lovely and we were greeted and seated straightaway by PK."
• "Upon entering, I was immediately enchanted by the decor, which was elegant yet cozy."
• "Great atmosphere with fantastic service."
• "Nice food, nice elegant decor and good service too."
• "Decor is lovely but was greeted with the toilets were out of order we had to use the disabled toilets."
• "The restaurant has a beautiful ambiance, spacious and good customer service."
• "The atmosphere was awful, all the staff seemed miserable, like they didn’t want to be there."
• "A pudding only restaurant? Upon entering it's too much like a high class hotel reception or lounge."

Cons:

• "The atmosphere was very welcoming and everything was spotless."
• "The only constructive criticism is we were seated right next to the window that looked onto the private outdoor area which was overgrown with weeds."
• "The restaurant tries to appeal to a luxury market but customer service is the opposite of luxury at Dolci."
• "The Cherry on top to my dreadful visit was when I asked the waiter for tap water and he replied with a smug ‘we only sell bottled water’."
• "Cheshire oaks restaurant is trying too hard with the fancy decor and exclusive looking menu, but coupled with the poor service and rank average food it comes off as mutton dressed as lamb."
• "The place itself is beautiful ! The way it’s decorated is insanely pretty I wish I could live there !"
• "This may be controversial to chocolate lovers....but there is an excessive amount of chocolate poured over everything."
• "The food was incredible and very reasonably priced, the service was fantastic, everybody was very friendly and I would definitely recommend to everybody."