Sultans Reviews Summary

Food Quality

Pros:

• "The food was very good. Lovely traditional Turkish food full of flavour."
• "The chicken shish and the wings were cooked to absolute perfection!"
• "The food was absolutely delicious. I was thoroughly impressed by the amazing flavors in every dish."
• "The lamb is perfection."
• "Wasn't disappointed with the sea bass. Beautifully cooked, served with new potatoes and broccoli."
• "Thoroughly enjoyed our evening here. The food was exceptional with stunning presentation."
• "The set menu is just amazing."
• "The mixed grill tasted fresh and was cooked to perfection, even the simple basmati rice was well seasoned."

Cons:

• "The sea bass was dry and the chicken kebabs was overcooked and also dry."
• "The seasoning for the chips was over salted, and the chicken guvec was a bland."
• "Buffalo wings were terrible value and the ‘blue cheese sauce’ was just a piece of microwaved blue cheese!"
• "Cold mezze platter was fairly reasonable but doesn’t come with any bread, literally just dips, that tasted of nothing."
• "The food presentation was nice but the food itself was also quite decent but not amazing."
• "Overpriced, bland and oily."
• "Food was ok but expensive for what it was."
• "Food is tasty but portions have reduced but not the price."

Service

Pros:

• "The service from everyone was professional and welcoming."
• "Service from all staff was very good, all were friendly and attentive."
• "The service was top-notch, and the food was absolutely delicious."
• "Enjoyed a lovely evening at Sultans during a staycation. Food was beautifully presented and the interior of the restaurant was stunning."
• "Thank-you for a great experience. Will definitely be back."
• "We were greeted by Ehsan, who was personable and friendly. He ensured everything went smoothly during our visit."
• "Waitress service was ok, not very attentive and kept leaning across us to serve."
• "Recently enjoyed a fantastic meal at Sultan's, a Turkish gem. The staff was warm and welcoming was served by ahsan and ritvik who were very friendly."

Cons:

• "Service was a bit slow. We had empty plates on our table for about 20 minutes."
• "Waiting to pay the bill took longer then it need."
• "Myself being a Head chef in 2 rossette fine dining hotel I found the food was amazing. Please pass my thanks to the chefs and also the server who served us, she explained the wine list amazingly."
• "Service shocking, 6 of us came for a night out, when having the starter breads the server literally came and took the plates from us while we where still eating them."
• "We was hoping for desserts and more drinks, but then the bill was slapped down without even asking for it!"
• "Not once where we asked if our meal was OK, when we left they didn't say goodbye."
• "Staff very unfriendly. Their closing time is 11PM but they refused entry at 9:30 PM even though they are still serving other customers."
• "We arrived for 10 person birthday meal which we went a few days before to pay the deposit as that’s what we were told to do. Then arrived for 8:30pm which was what our table was booked for and one of the staff members made a comment saying “oh you actually turned up”."

Ambience and Decor

Pros:

• "The decor is fresh. The service from everyone was professional and welcoming."
• "A thoroughly enjoyable dining experience! The decor is lovely, it was bright, modern and vibrant."
• "The decor was amazing nice selfie wall and flowered ceiling."
• "The interior of the restaurant was stunning."
• "It was very nicely decorated and nicely lit at night."
• "The atmosphere is weird full on spot lights with peculiar decor."
• "Beautiful floral interior, friendly staffs."
• "The decor, food and service was brilliant! The joint owner geeser was brilliant and so accommodating!"

Cons:

• "Also the atmosphere is weird full on spot lights with peculiar decor."
• "The setting was dreamy & romantic with beautiful chandeliers located over the bar area."
• "Seats are quite small so if you're very tall & weigh over 16 stone, you may not be comfortable."
• "The service is absolutely superb - shout out to the twins, you rock."
• "The chicken shish and lamb chops were a little over for our tastes and the huge pile of salad on each plate is a bit much."
• "For these prices they should be getting the meat cooking on point."
• "We felt very uncomfortable during our dinner having the owner asking his staff when we are leaving because in his opinion we should stay less than 90 mins for a 3 course meal."
• "We were massively overcharged and after 4 times of having to speak to someone about it and having 4 revised bills, we got a bill for what we had actually had."