Tim Hortons Reviews Summary

Food Quality

Pros:

• "The chicken tenders tasted great, far better than other fast food establishments."
• "Personally I prefer the burgers and wraps here to other restaurants."
• "Service is excellent and a most chilled atmosphere."
• "I like their chicken wraps and the coffees are one of the best."
• "The food was good."
• "The food was brilliant, had the chicken burger meal, the potato lattice are delicious."
• "Had a great food at Mansfield spot on."
• "Brilliant food we had the breakfast wrap which was delicious the coffee was fab."

Cons:

• "The burger had a slightly weird taste to it which I wasn’t a big fan of."
• "The triple beef burger was OK at best. Have definitely had better elsewhere."
• "The food is generally nice but by all means nothing special."
• "Burgers are 4/5. Onions, gerkins, and mustard combo is a nice change. Waffle fries are just average, only just warm."
• "The burger ... wow. The less said the better. It was so pale, like it had just come out the freezer, tasteless and did not look appetising at all."
• "The burgers were awful quality my fiance said tasted better rustler burgers."
• "The burgers tasted like they had been warmed up in a microwave with the same grey colour all the way through."
• "Absolutely diabolical. Ordered the nacho chilli hotdog and the sausage was all dry,cold and wrinkly."

Service and Staff

Pros:

• "Found staff to be friendly and helpful. They were happy to cut our food so my wife and I could share."
• "A member of staff finally showed up and served us, he was nice and friendly."
• "The staff were friendly and helpful. Our order was freshly made, quickly and efficiently."
• "Probably the worst customer service possible. Clear language barrier at the speaker."
• "Staff members struggled to take the order, they didn’t have the new burger."
• "I stood for at least 10 minutes not really impressed. It definitely seemed like they were just focusing on the drive thru and just ignoring the customer that were waiting to be served in store."
• "Wrong order served. Burgers were cold and all mushed up. Staff rude and restaurant was dirty with dirty tables and food on the floor."
• "Staff seemed very disorganised, and the ordering screens refused to take my order 3 times."

Price and Value

Pros:

• "The £3.49 breakfast is a great deal. Will be back!"
• "Great value for money, great location, very clean."
• "Try the £3.49 breakfast deal. Much better taste and value than the McD version...and they still do bagels !!"
• "Definitely a step up from McDonald's and a much cleaner and more aesthetically pleasing environment."

Cons:

• "I do think it is maybe overpriced at £10 for a meal too."
• "Spent almost £30 on lunch for 2 adults."
• "We spent about £45 not too long waiting."
• "After spending over £30, I didn’t receive any of my order and got sent the wrong drink."
• "Would have gone back but going to work. I looked great calm inside.but they gave me a egg and hash brown muffin and I ordered sausage one. The had browns are a bit ...soft but glupey. The muffin bread was toasted nice and the coffees alrite... But defo a Mackie's mam in future."
• "Travel an hour round trip and spend £40 my wife couldn't eat the chicken burger as she said the chicken was horrible."
• "I paid £11 for a small burger, some cold lattice fries and 2 doughnuts, so it's not cheap.."
• "Overpriced Cold food chips under cooked and soggy watery icey milkshakes doughnuts good but agin quite pricey over £22.00 for 12 and got the same doughnuts in both boxes didn’t realise untill we was back in hucknall don’t think we will return any time soon shame really as was really excited to go when it opened."