The Royal Oak Reviews Summary

Carvery Quality

Pros:

• "Main course was the carvery which was excellent."
• "Food was absolutely beautiful! We had the carvery."
• "The carvery is delicious. Plenty of meat and a very good selection of vegetables."
• "Really friendly helpful staff. Hubby had carver and declared it the best ever."
• "What a brilliant selection of meats and vegetables. All cooked lovely and moist."
• "Hubby had steak which was cooked to perfection and I had carvery with my steak and Ale pie."
• "The Carvery was good value and quality with no complaints."
• "A fantastic place to eat... for 50 people. Faultless!! Amazing food and plenty of it."

Cons:

• "Today was a disappointment... The lady carving the meat could not have cut the meat thinner if she had used a scalpel."
• "When we went for carvery no roast potatoes we would have chosen off the menu."
• "It felt like we were in the way... before my husband's meal arrived they had started to turn the carvery off."
• "The carvery... was only just lukewarm, by the time we were half way through it was cold."
• "The carvery wasn't as good as expected by the reviews tasted horrible vegetables looked dead and beef was overcooked, rubbery."
• "Probably one of the worst carveries we’ve had the meat was all dry and the gammon was all bits it just didn’t slice."
• "Overcooked and bland carvery, tepid Irish coffee and profiteroles that did not have any chocolate in or on them."
• "Carvery itself was nice, but was organized badly. Expect much much much more from a venue for Xmas day than just queueing."

Service Quality

Pros:

• "Service and bar staff very good. Made a good venue."
• "Stopped here after a long ride just as the kitchen was closing, but they stayed open a bit longer to get us fed."
• "Warm and friendly welcome even at 5 minutes to closing."
• "Staff young and friendly with good service."
• "Servers were pleasant and willing to go the extra mile for us."
• "Really friendly helpful staff. Hubby had carver and declared it the best ever."
• "Friendly staff, excellent food, will certainly go back."
• "The staff and carvery were lovely... nothing was too much trouble."

Cons:

• "Service took ages... Offered a free dessert for the long wait, was long waiting for that, so didn't end up getting it."
• "The service was 50/50 as one girl was brilliant and the other let the side down."
• "Visited again and the front of house staff service is appalling."
• "Staff need training in customer service. Food was average, won't be eating there again."
• "Service was terrible... the waiter offered me Coca-Cola... Instead, I got a glass of Pepsi."
• "Service was very very slow, waiting over an hour for our meals, also very disorganised."
• "The service was terrible. Upon ordering drinks, I ordered a Fanta, upon which the waiter offered me Coca-Cola."
• "Okay if having a carvery but other menu 40 minute wait staff ignored us."

Atmosphere and Venue

Pros:

• "Made a good venue. The main room was beautifully decorated."
• "Owner was funny, a great host and Andy made sure the place had a lovely ambience."
• "Lovely pub, friendly staff, clean restaurant and a good selection on the menu."
• "Beautiful place. Clean and tidy, so much choice."
• "Lovely warm but airy restaurant, good service and nice food."
• "Superb place to visit with amazing food and served fresh and hot."
• "Stopped by on Valentine's night... The décor was new modern, but cosy."
• "This is a lovely pub, the food is excellent and value for money."

Cons:

• "Nice looking pub but won't be coming back."
• "This is a typical 'fill 'em up ~ f..k 'em off' pub... The black vinyl seating looked as if it had never been wiped down."
• "It was busy outside with bouncy castle, band etc. it felt like we were in the way."
• "A dreadful experience that puts to shame all the years of passion and experience the previous owners and managers invested in the place."
• "We waited a while for one of the two ladies to attend to us but they didn’t turn up so we left. We will not return."
• "The place was cold, dead and not an environment to enjoy a meal."
• "Okay if having a carvery but other menu 40 minute wait staff ignored us had to go get drinks from bar."
• "It felt like we were in the way... the restaurant wasn't busy they did seem to be rushing around."