Greenbridge Technology Reviews Summary

Customer Service

Pros:

• "I can honestly say I've never received such excellent service from a repair company."
• "They even have a chat facility which I used to find out about the second repair."
• "Was informed laptop could not be repaired and would be offered equivalent replacement."
• "Their communication process in terms of arranging for the Mac to be collected, received by Greenbridge through to them confirming the Mac had been repaired and delivered to me was First Class."
• "The repair is brilliant and they returned the machine in a sparkling clean state."
• "Completely kept up to date from the minute you send the claim and collection of your device."
• "The complete process from start to finish is very smooth for the repairs with alerts and messages at every level."
• "The process from reporting the claim, collection of the laptop and the repair and return, was top-notch."

Cons:

• "I tried ringing Greenbridge but no one answered the phone so I had to go back to d&g."
• "I got no notifications going forward. Overall not sure I’ll use Domestic and General anymore who use you as repair service."
• "The constant back and forth regarding the Apple ID was very frustrating."
• "When I call to discuss they just let phone ring out or the same unhelpful person 'Beth' answers."
• "I was then told one of my appliances should be taken back to the manufacturer and I can do this myself."
• "Considering you still have my iPad it just goes to show just how bad your communication is."
• "I was put on hold several times after and after an hour I was then told one of my appliances should be taken back to the manufacturer."
• "Overall not sure I’ll use Domestic and General anymore who use you as repair service."

Repair Quality

Pros:

• "The repair was done and the MAC works fab and to top it off the charger I sent back with MAC had a damaged wire and they replaced this as well."
• "Not only did they replace my screen, they found a fault with my speakers and replaced those too."
• "The repair is brilliant and they returned the machine in a sparkling clean state."
• "It feels like I have a whole new computer. I'm incredibly impressed by the workmanship."
• "Tablet works extremely well now as if it was brand new."
• "The convenience of having a technician sent to my house made the process hassle-free."
• "I'm incredibly impressed by the workmanship."
• "I rely on my laptop for nearly everything, and when it got damaged I was literally lost! Greenbridge Technology collected it, repaired and dispatched it back to me in just few days."

Cons:

• "They proceeded to replace the screen and then erase my entire laptop!!!"
• "They did the repair on my MacBook for an accidental damage claim via my insurance (I dropped it). It was sent to them a proper state - the base of the keyboard was dented, warped and two keys weren't working."
• "My phone was in perfect working order apart from a smashed screen, the replacement phone I have been given has multiple faults."
• "My laptop went off for repair, mainly because some of the keys on the keypad wouldn’t work anymore. It had also had the blue screen of death error a few times which with past laptops is usually a virus or requires update."
• "Was extremely well organised from start to finish. Speedy secured collection to completion and return. Was kept informed of the repair progress throughout. Can recommend using this facility. 9/10 service."
• "Disappointed with the repairs as there is still a cracks on the keyboard and laptop keeps rebooting, goes off on itself and power backs on without being operated, laptop not working properly, cracks reminds me of my falls and injured ankle, very very disappointed with this."
• "My laptop went off for repair, mainly because some of the keys on the keypad wouldn’t work anymore."
• "This time service wasn't great for mix messages about parts order then my laptop written off, due this this delayed turn around."