Address: 19 Wincheap, Canterbury, CT1 3TB, United Kingdom
Phone: +441227767575
Rating: 4.1
based on 134 reviews.
Customer Service
Pros:
"Staff always friendly and offer hot drink while waiting."
"The gentleman at the front desk was friendly and polite despite me being a drop-in & tried his best to get my car seen to Asap because I had young kids with me."
"Arrived today for a puncture repair. The Customer service I received from the managers Kaz and Kieron was amazing."
"Really friendly and efficient."
"Excellent service. Was booked-in with friendly and helpful staff."
"Really helpful, kind and considerate staff who are always able to fit you in without a wait."
"Great experience extremely friendly staff."
Cons:
"So disorganised...so slow...welcome to Slow Fit."
"The lad behind the counter was more interested in playing on his phone."
"POOR RECEPTION & ATTITUDE Quoted for work NOT Required!!"
"The attitude & casual manner in dealing with customers is poor!"
"Poor, discourteous service. Booked my BMW for an air-con recharge on a bank holiday Monday. Arrived on the Monday and they were closed."
"Absolute incompetence! A joke of a service!"
"Rude and unprofessional staff!"
Efficiency and Timeliness
Pros:
"Car booked in for MOT, MOT carried out on time and efficiently, advisory items spotted and reported back."
"Problem with suspension on another occasion phone up seen and repaired within 2 hrs."
"Booked me in within the hour and got it done as soon as I arrived."
"Fantastic service by the team Canterbury. I took a 40 year of car in for exhaust work. They treated my car with respect, they needed to ring around to sort the correct parts & had completed the work within the hour."
"NST was deflating, booked for Saturday 0830, arrived, car taken for investigation and 40 minutes later, tyre repaired and hand back."
"Mark the manager, very helpful in repairing my son's broken suspension, only carried out work which needed doing."
"Superb service. Mark was helpful, professional and knowledgeable."
Cons:
"Had timed appointment dropped car off they said would take 45 minutes came back after 1hour car not ready waited foranother 1 and half hours which made me late for work."
"Cost me a 40 min round trip in rush hour traffic as repeatedly didn't answer phones the day before my visit."
"I booked for service and MOT. I did detail out the issues in the car that had to be repaired before MOT. However, there was no update given to me till end of day."
"Worst service ever ... Failed my m.o.t and asked me to go somewhere else."
"Terrible service - Booked car in for MOT and service, several hours later after booking in phone call to say the work was complete but not the MOT due to there being no tester."
"Disappointing. Booked an 8.30am MOT and service. Doors didn't open until 8.30 then hung around while I was told to wait."
"Well... where do I start!? I took my car to Kwik S*it begrudgingly as my car was a week over it's MOT and needed to get it in ASAP. Kwik fit was very good at getting me in quick, which was brilliant. However.... my car had failed."
Trustworthiness and Transparency
Pros:
"They do not rip you off as mention In other reviews and you can trust the staff to look after your car."
"Because the problem arose just two days after my previous visit, they didn’t charge me for this visit, which was a relief and much appreciated."
"Good advice given which wasn’t aimed at trying to take my money unnecessarily."
"Great service with a replacement exhaust. Very fast, friendly and at a reasonable price."
"We booked our MOT on-line at a bargain price and turned up extremely early for the appointment. This was no problem at all and we were able to leave the car with them with no issues at all. The staff were professional, polite and very helpful."
"Having received rather shoddy treatment at another garage regarding my car's windscreen wiper failure... Fortunately, they checked the wiper motor first, and with a bit of TLC and some grease, they got my wipers working fine and saved me over £600!"
"Great customer service and explanation of future reference to check on my car."
Cons:
"POOR RECEPTION & ATTITUDE Quoted for work NOT Required!!"
"I wouldn't recommend for an MOT. The car failed for its emissions which is fair enough. However, when I asked what I could do to fix it they said they didn't know!"
"Booked an air-con recharge service with Kwik Fit, they tole me both my condenser and compressor were leaking, and it would cost me £750 to fix the problem."
"Do NOT trust Kwikfit to repair your vehicle."
"Be careful with MOT. Some employees are very fast to fail your MOT and even faster to recommend local garage to perform expensive and unnecessary repairs."
"They are opportunist and where possible try to deceive customers..."
"Tried to rip me off in excess of £282.35p for repair work not required!!"