TGI Fridays - Liverpool One Reviews Summary

Service

Pros:

• "The staff are friendly, informative and attentive."
• "Was served by Asia on Tuesday and she was absolutely fabulous."
• "brilliant service! waiter was very quick and helpful, providing our drink refills and getting our food out on time."
• "Great customer service. Extremely helpful dealing with gluten free request."
• "Jason who greeted us was serving in the outside area at 4pm He was so helpful / polite."
• "The team were absolutely fantastic, especially Georgina who went above and beyond - super friendly and efficient!"
• "Special shout out to our waiter Mikey, who was bubbly, friendly, attentive and couldn't do enough for us."

Cons:

• "Compared to other TGI Fridays' restaurants this was by far the worst."
• "The staff were unhelpful and would just go away and chat when asked to do something."
• "Exceptionally poor Drinks - most turned up apart for the last 2 who we asked the waiter to chase."
• "Not the best service."
• "We ordered and waited 40 mins. The waitress had to then ask us what we had ordered as she had forgotten."
• "Awful and rude staff from just the get go, don't bother."
• "Service was horrible, the staff were friendly but didn't provide an enjoyable experience."

Atmosphere & Cleanliness

Pros:

• "It was nice to walk into a clean establishment."
• "What a fabulous afternoon out, such good value."
• "Just had a wonderful anniversary evening at TGI Friday Liverpool One."
• "Every table outside was talking to each other and it was a lovely atmosphere."
• "The atmosphere was great and all the staff made the experience even better."
• "What a wonderful experience being out again! The staff were friendly and covid Safety Measures were being adhered to at all times."
• "Very welcoming staff with friendly, smiling faces."

Cons:

• "The music in the entrance was too loud, and the seating is badly arranged."
• "We were upstairs on our own because they had closed upstairs so absolutely no atmosphere whatsoever."
• "You could see dust on the table lamps and surfaces around the restaurant."
• "just a dirty place as you can see by the well over 2 weeks cobwebs hanging from the lamps that was above our table!"
• "Also the booth seats were covered in crumbs. Not sure if the table was wiped down. Toilets were gross."
• "Everything seems dirty, table wasn't spotless."
• "I tried half rack of ribs, very tasty. We were frozen because the door, were open most of the time and the staff didn't care."

Food Quality

Pros:

• "The Jack Daniel’s sesame seed chicken is a particular highlight."
• "Food was gorgeous- really enjoyed the sesame chicken."
• "The food was delicious."
• "The food was delicious. I had the towering inferno and it was one of the best burgers I've had."
• "Great food fantastic service."
• "Amazing food, portions were large and very well represented. The staff were the true 5 star experience."
• "Food was delish."

Cons:

• "The drinks were crazy overpriced and gimmicky."
• "The food was absolutely disgusting. I asked for burger well done &it was still mooing."
• "I remember TGI's when it first launched and at the time it was great. Unfortunately after my latest visit I feel it is still over priced but the food was not good at all."
• "Cajun chicken pasta was very bland. Very dry chicken and the pasta was tough!!!!"
• "My starters arrived overcooked and burnt and my mains tasted like it had been sat there for ages and just warmed up."
• "Food wise I was very disappointed - I went for a large portion of one of my fav dishes -seseme chicken with TGI's sauce....it did not taste as if it had been freshly made with the batter being soft and soggy rather than crisp."
• "The food was very inconsistent, some over cooked, mostly tasteless."