Karen's Diner Reviews Summary

Atmosphere & Entertainment

Pros:

• "A laugh from the moment we walked in!!"
• "As this is a themed restaurant, the staff is there to play a role and provide the atmosphere."
• "Staff absolutely played their roles well."
• "The place was full of laughter and was really entertaining without it being offending."
• "We were cracking ourselves up the entire time and the staff are not afraid to rip into you."
• "They also put on performances for everyone in the restaurant and asked the audience to participate in them."
• "Hilarious experience! Went as a surprise for my buddy's stag do and stitched him up with a 'Proud to be Vegan' tshirt."
• "Absolutely horrible place too go to. The staff are horrible as soon as you walk in until you leave the place. I've never laughed so much."

Cons:

• "One of the staff took it a bit too close to the bone with my daughter who has a chronic illness."
• "One particular female member of staff took it way too far."
• "Overall it was ok but wouldn't go again."
• "I think they need to find the balance between the acting side of things and running a diner."
• "The place is alot smaller than expected and not set up like an American diner at all."
• "They make you the joke. Physical appearance seems to be the main thing they hone in on, so avoid if you are self conscious."
• "A small kid with ginger hair was being ripped into, no consideration given that he was probably younger than 10."
• "I think there needs to be a line drawn somewhere as it’s a brilliant idea of a place but if it’s a 1* customer service place with poor cleanliness it won’t last long."

Food Quality & Options

Pros:

• "We honestly thought the food was fantastic and spot on."
• "Great food. Again, it's dinner themed, so the menu is limited, but the chefs do well."
• "The food is actually really good and portion sizes decent!"
• "Food was fabulous - proper burgers!"
• "Didn't expect food to be nice but I was surprised by the quality 😍"
• "The burgers were delicious and so were the drinks."
• "Food was amazing and arrived quickly."
• "The food was really nice. The service was possibly the best worst I’ve had."

Cons:

• "Only criticism was the price of the soft drinks, which was expensive for just cans."
• "Food was nice a little overpriced though."
• "The food is OK if you like burgers and chicken wings, not a great deal of choice but tastes good."
• "The food is very basic choices and overpriced for what it is just burgers a chicken option & wings basically."
• "Food wasn't up to scratch, cooked nicer burgers from Iceland."
• "Food is simple but it is nice. A bit over priced perhaps for what it is."
• "Food is so overpriced for the quality! Stay away from loaded nachos ours came out green and black, onion rings were so greasy."
• "Not impressed at all with my visit. Absolutely fuming with the service and the way we were treated."

Service & Staff Behavior

Pros:

• "The staff are really rude and will roast you all night."
• "Hilarious experience! Staff were fantastic and entertaining."
• "The staff get really involved with everyone and its exactly what you would expect."
• "The staff were a lot more chatty, open and honest than I expected, which was nice."
• "The overall experience was more than we expected, we loved it. The atmosphere was amazing."
• "The staff were brilliant and can’t deny that but the cleanliness of the place really let it down."
• "The staff were really into it. Unfortunately so much so that the service was actually shocking."
• "The staff are hilarious and never drop their Karen attitudes the whole time, this is a very interesting experience."

Cons:

• "A fun place to be, one of the staff was brilliant at her job, the other took it a bit too close to the bone."
• "Sorry, had to rate the service as low, but that's the whole point!!"
• "NOT appropriate for people with special or additional needs."
• "Food was OK, but the staff are AMAZING!!! These guys are brilliant at what they do but beware this is not the place to go if you are easily offended."
• "NOT what i expected!! I obviously knew the theme of the restaurant so was expecting the rudeness and insults but it was a bit too much in your face."
• "If you are easily offended, simply don't go or take kids under 16."
• "They make you the joke. Physical appearance seems to be the main thing they hone in on, so avoid if you are self conscious or don’t like getting ripped into."
• "We went tonight for my birthday. Got mocked because I'm from Canada, birthday, and I just had an absolute blast."