TGI Fridays - Castleford Reviews Summary

Customer Service

Pros:

• "Amazing customer service! Worthy of note was Christie who unfortunately was not on the staff list on their website so I could give direct recognition for her customer service."
• "Great friendly service. Our server was very attentive and helpful."
• "Fantastic service received on our visit to this restaurant."
• "It was amazing experience and masie was lovely server."
• "Jordan J was our server & he is an absolute credit to your team, his customer service skills were excellent, really friendly, fun, welcoming & couldn't do enough for you."
• "The young girl who served us was so attentive."
• "Excellent service by both Anna and Raven. Both waitresses were very helpful."

Cons:

• "No atmosphere very flat and staff weren't chatty or anything."
• "The staff more interested in cleaning tables than delivering food."
• "We had been sat down for half an hour without a single member of staff even check in to see if we wanted drinks, food or anything."
• "Service was extremely slow."
• "Service was very slow even though staff were stood chatting and blatantly trying not to notice us."
• "Shocking customer service, slow and not attentive."
• "The staff-member greeting (sat 20/01) in the evening may have been the rudest front of house employee I've ever seen."

Food Quality

Pros:

• "Best burger I've ever had in my life today. It was so so good. The filthy rich one."
• "Our first visit in a few years....overall the food was delicious."
• "Chips and deserts were nice. Also free refills which is good."
• "Cooked steak to perfection with good seasoning and sauces."
• "The food was excellent, the drinks were excellent and the service was excellent!"
• "The Friday's chicken wings are amazing."
• "The food was absolutely delicious as well 😋"

Cons:

• "I ordered veggie fajitas. The salsa is brown and doesn’t taste like salsa?"
• "Terrible... the portion sizes were shocking."
• "The burgers were incredibly dry and over done with 1 slither of bacon and the portion of chips was very small."
• "Strongly not recommend for delivery. Food is given to drivers already cold."
• "Chicken wings were so sweet they gave me heartburn."
• "Food was cold and not tasty at all."
• "The chicken burger was dry."

Management and Staff Efficiency

Pros:

• "I wouldn't normally post a review for a chain restaurant, however... they managed to find us a table, practice safe social distancing, all whilst providing a lovely meal even with a reduced menu."
• "We were welcomed and seated quickly."
• "Staff lovely and got seated right away. Food tasty and hot, came quickly too."
• "The servers were absolutely fantastic and really looked after us."
• "Brilliant service, been there a couple of time, runners are faultless and our waitress Meggan approachable, professional and always got a smile on her face when going to a table with customers!"
• "Leigh, our server, was great. My wife and I can be awkward but our food came exactly as we asked for it."
• "Managed to get a table for half 8 on a friday night!"

Cons:

• "Absolute joke waited 40 mins for a table then waited 20 minutes for a drink and to order then waited 50 mins and our food never came."
• "Absolutely disgusted in the service."
• "In my opinion that’s a luck of management."
• "Only had Budweiser bottles and didn't have Guinness on draft."
• "Service was ok, our waiter was friendly when taking our order but they forgot one of our drinks that finally came 10 minutes later."
• "Young girls on the hostess stand were extremely rude."
• "Greeting from staff was non existant."

Value for Money

Pros:

• "Unlimited Friday’s Pilsner for 2 hours. Alternatively enjoy unlimited cocktails with a £5 upgrade."
• "Great place to eat fast. Quality/ price excellent."
• "The food platter is extremely well prepared, all the flavours are expertly arranged to form a seriously enjoyable meal."
• "The meals we had were all cooked well, for a busy restaurant that's sometimes an issue, but not here."
• "The bottomless brunch here is very enjoyable."

Cons:

• "£20-£30 down!"
• "£49.95 for 2 burgers and 2 soft drinks is a lot of money for slow service and poor quality food."
• "Prices are stupid for the quality."
• "The price is the food was astronomical it didn’t reflect the service we received."
• "Poor experience all round for what is a relatively expensive restaurant."
• "Paid over £20 for a steak which was horrible."
• "Prices are way too high for such small portions."

Cleanliness and Ambiance

Pros:

• "Lovely & clean."
• "The food is always delicious, atmosphere and decor are fantastic. We visit regular."
• "I had the Ultimate Cheese dipper and wasn't disappointed. It wasn't too busy at the time as it was during the week, good atmosphere and ambiance too."

Cons:

• "The table and venues were sticky and there was chocolate bits all over part of the seat..the cutlery was grubby."
• "Seats were sticky and surrounding tables were piled with dirty plates etc."
• "The restaurant was dirty looking, dirty food on the floor and not cleaned up."
• "Place was too noisy. Not music... People. Either loud or acoustics. Not sure which."
• "No potato skins, dirty plates (had to ask for clean ones) no strawberry sauce, no cheesecake."
• "Table we was allocated wasn't cleaned n prepared ie knives were all missing."