Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Leeds White Rose Reviews Summary

Customer Service Experience

Pros:

• "I have been a customer of Optical Express for many years. Together with my wife we have always found the staff very polite and helpful."
• "Wonderful experience with Optical Express White rose."
• "Extremely pleased with the whole experience of my first eye test, and choosing my first set of lenses with new frames."
• "I was met at the reception desk by a very polite Asian chap with a bandana on, who fixed my glasses in 10mins with no charge whatsoever."
• "The staff were really, really friendly and very professional throughout."

Cons:

• "Not a good first impression guys. I called to enquire about their contact lens scheme, the lady who answered the phone was not knowledgeable at all."
• "They were very good made everything easy as they could despite my being in a wheelchair... It is irritating that they can’t be bothered to listen to me."
• "The eye test was done, but the experience...was an awful experience."
• "Not very good tried ringing the store at white rose but they do not answer phone so went through to a contact center three times at different days so gave up."
• "Waited in front of the doors as I wanted to purchase prescription sunglasses. When staff opened the doors i was advised in an angry manner that i cannot walk in as they don’t have enough staff."

Surgical Procedures and Consultations

Pros:

• "My husband has recently undergone lens replacement and subsequent aftercare. He has been looked after by the team in a professional and caring manner throughout."
• "Okay having any kind of eye surgery is not something that a person looks forward to... I was greeted by professional and knowledgeable staff."
• "I had my consultation for laser eye surgery at the Leeds white rose branch, Jamal was incredibly helpful, friendly and professional."
• "My sister and I had our Lasik surgery done through optical express in white rose centre. Both Kerry and Junaid made me feel comfortable and answered all questions that I had."
• "I had my surgery at a different location but have had all my aftercare appointments at the White Rose branch. Customer service here is absolutely faultless."

Cons:

• "To be honest I did not have the best experience there and wondered whether I should continue."
• "AVOID AT ALL COSTS!!! Went in for a Laser eye consultation, reception staff stood talking about how much eye surgeons earn, have you sat waiting for 45 minutes, finally get called in, no apology."
• "Went to optical express in the white Rose centre on the 13th April 2019... Dr Thomas Materman called for more test an then he said u are not able to get the treatment done."
• "Made an appointment with optical express, arrived on time just to be told my appointment was cancelled, they said they had tried to call me, I had no missed calls from them."