Cravings Cafe Reviews Summary

Customer Service

Pros:

• "If you are looking for great food and great customer service Cravings is the place to go and ask for Javiie!"
• "The main waitress is so friendly it almost makes you feel like you're at a friend's house!"
• "Have to say that this place is clean and has really friendly staff."
• "Service: Good service, don't judge it by it's cover."
• "The young lady who served us, were a smiling, kind and polite."
• "Customer service was brilliant. Arlina the waitress did a fantastic job to provide exceptional customer service."
• "The staff are all so friendly as well, was served by someone called Javiie and I have to say she was a star and made our first time experience there perfect."

Cons:

• "Waiter looked confused and didnt have a answer when i asked why i was charged for the tea seprate even though the full breakfast included tea."
• "Owner standing there could see whats happening but no bother."
• "Worst managed place around birmingham."
• "Service was terrible with an over talkative waiter telling his life story."
• "The man behind the counter was not very welcoming, no smile or warm greeting."
• "The service was appalling lady there was so rude."
• "She was very rude. She didn't admit it was her mistake, she did bring the lattes and rudley put them on the table."

Food Quality

Pros:

• "Food was freshly prepared and delicious."
• "All hot cooked food is freshly made and of good quality."
• "The desserts and pizza in fairness were very tasty."
• "Food has always been top notch..love the healthy options available."
• "She made a very tasty ice latte for me. The ice cream and the chicken with chips was also tasty and fresh."
• "The food was piping hot, tasty and fresh."
• "Food is lovely. Very well cooked."

Cons:

• "Awful food. I've never seen a burnt egg."
• "Food was terrible jacket potato was cold with chicken drenched in chilli sauce (apparently spicy chicken)."
• "Disgusting, vile food."
• "The fries were dead. Soggy cheap fries not even maccain."
• "Food was bland."
• "The mac n cheese was awful. No real flavour to it plus there was no cheese topping!"
• "The food was also cold with rotten salad."

Hygiene

Pros:

• "Have to say that this place is clean and has really friendly staff."
• "The place is generally clean an tidy."
• "Clean and nice atmosphere...."

Cons:

• "The people that are cooking the food DO NOT WEAR GLOVES!"
• "The lad that was cooking my food used his BARE HANDS to grab inside the container of chicken, then salad, then cheese."
• "I noticed none of the female staff had correct hair covering and the one preparing the man's panini was doing so wth bare hands no gloves!!!"
• "How disgusting while preparing a order... Didn't even wash her hands... On top of that she touched her head... Disgraceful."
• "Love the shakes but when it comes to hygiene.... I rate it 1."

Management

Pros:

• "Apparently they are under new management it’s not those lovely people from before."
• "She said new management."

Cons:

• "Owner standing there could see whats happening but no bother."
• "Worst managed place around birmingham."
• "It used to be good but it seems standards have dropped. Under new ownership perhaps?"
• "Be prepared to wait more than 2 hours to not receive what you ordered and to be messed around by incompetent staff in a dirty and unhygienic environment."

Value for Money

Pros:

• "Reasonably priced and large portions."
• "Competitively priced and great quality food."
• "All in all, pretty tasty and cheap. I'd highly recommend!"

Cons:

• "Paid £9.00 for a BURGER meal and the state it arrived and missing items was disgusting."
• "Orange juice was a bit steep @£4.00 for a regular size."
• "Charging ridiculous prices and service was very slow."
• "Bought some overpriced Milkshakes from here with high expectations."

Atmosphere

Pros:

• "Atmosphere is great."
• "It's newly refurbished which makes the design of the cafe look spectacular."
• "The decor is on point and I love the seating."
• "We received an excellent service and the ambience was amazing."

Cons:

• "They had music playing in the background and some of the lyrics were very explicit in the sexual sense, not a place where you would want to sit with your daughter, sister and mother."
• "We also asked for them to turn the heating on as the cafe was rather cold, but we didn't notice any change in the temperature, the place was really spacious an the door was left open."