EIS CAFE Reviews Summary

Customer Service

Pros:

• "Good customer service."
• "The staff are brilliant, Masha'Allah."
• "Their staff was friendly and we got our food pretty quickly."
• "The service was very friendly."
• "Service is great and staff are pleasent."
• "The staff here are very friendly and I love that their is so much seating available."
• "Staff are all super friendly, no request is too much."

Cons:

• "Atrocious Customer Service. You walk in and no one greets you or asks you for how many people you'd like a table."
• "Poor customer service, I ordered a protein drink that tasted 🤮 they refused to re make it."
• "I was met with dismissiveness and so much attitude I was shocked."
• "Very poor communication."
• "Service needs massive improvement, with the staff coming across as rude at times."
• "Workers have 0 customer service skills and pretend to be empathetic yet lie to your face."
• "The service was absolutely awful."

Decor and Atmosphere

Pros:

• "Downstairs the decor is very nice but upstairs it's another level of ugly."
• "Inside though the decor is really well thought out and is well designed."
• "Decor is nothing like your usual dessert parlours in the UK, EIS have gone for a rustic yet inspirational look."
• "Well well, what a beautiful place, deco is tip top and looks very unique."
• "Lovely decor, very retro & unique!"
• "Very trendy place love the decor."
• "Nicely decorated the decor has a rustic feel."

Cons:

• "Didn't think to much of the toilet to as we had children with us. The toilet was very dirty and no loo roll."
• "The decor inside is tasteful and unique but the toilet could look a little tidier."
• "The toilet was very dirty and no loo roll."
• "Upon entering the upstairs seating area I realised one thing; there were fruit flies everywhere."
• "The table was also not as clean as it could have been, with evidence of stains and crumbs from the previous customer."
• "The tables are sticky and not cleaned I can understand if they were busy cleaning standards can slip but it’s unacceptable if you only have a hand full of customers in the shop."
• "The tables are very dirty."

Food Quality

Pros:

• "Amazing range of products. Far superior then any other dessert shop in birmingham."
• "Lovely little cafe, very individual style with a range of delightful bespoke cakes made with precision and care."
• "Amazing ice-cream flavours and cakes!"
• "The desserts options of plentiful and they taste premium."
• "This blondie white chocolate pizookie is 10/10."
• "Everything we tried was amazing too! We got the Adeni tea which was super refreshing and warming on a cold Friday night, and we ordered the s’mores pizzookie (pizza cookie) which was amaaaaazing."
• "One of the older and better dessert parlours in Birmingham."

Cons:

• "But overly priced for low quality food."
• "The doughnut was rock hard and the cake was like eating a tyre."
• "The desserts were served 1.5 hrs after we ordered."
• "The waffle was nasty (literally), it was hard and horrible."
• "The portion sizes are small compared to the value of the price, not worth it."
• "Waffle was stale and crunchy like doritoes underneath."
• "Ice cream looks all fancy, but tastes of nothing, raspberry ripple cake ice cream, actually tastes of nothing ok it tastes like milky cardboard."

Pricing and Value

Pros:

• "Prices were reasonable and I really enjoyed myself."
• "The prices are very reasonable."
• "Pricing is moderate and what you'd expect from a dessert parlour."
• "Great prices amazing milkshakes you can the taste the difference in quality with their desserts and shakes."
• "The cleanest atmosphere i will give my best 5 shots."
• "With hardworking, well-mannered staff as well as a great atmosphere and reasonable prices, it is definitely worth a visit."
• "The desserts are something else... definitely getting moneys worth."

Cons:

• "Also for me it's needs to be priced better."
• "Very over priced."
• "Nice desserts but... prices extortion."
• "Had the cookie waffle, it wasn't that great and i think it was £8.90? Very over priced as the waffle looked like it was baked a bit too long, the sides were hard and over baked and didn't compare to other ones i've had."
• "The products are very expensive, the tables are very dirty."
• "This place used to do some great milkshakes. I dont think this is the case anymore and now their Milkshakes are over priced compared to other places."
• "Cookie dough was very thin and ferrero rocher and nutella ice cream tasteless."