Address: Unit 2, Liverpool Shopping Park, Edge Ln, Old Swan, Liverpool L13 1FA, United Kingdom
Phone: +441512282712
Rating: 3.7
based on 193 reviews.
Service
Pros:
"Service was quick despite the place being packed."
"The staff very quickly boxed everything up for them to take away. Was nice to see the extra service they supplied at no extra cost !!"
"Very quick efficient and friendly service."
"Great service, and didn't wait long and food was really enjoyable."
"Went last week and from moment we arrive to moment we left had nothing but too class service."
"Big shout out to Devon for the exceptional service. Really friendly, chatty, and helpful."
"Service though, was very friendly and timely."
Cons:
"We waited ages to be seated, no acknowledgement."
"The waitress took longer than 45 mins to take our orders although there were only a handful of people in the restaurant."
"Service was terrible, waited 40 mins for main courses and pizza came burnt."
"Service was ok but we didn't think much of the quality of food for the price they charge. Below average food for an overpriced meal."
"Literally just finished my dinner here. Waited for at least 40 mins and received the worst food I've had in a very long time."
"Waited for 20minutes to be offered a drink after being seated, and prompting the guy who seated us."
"Terrible service. Waiting 40 minutes to order. 90 mins for food."
Food Quality
Pros:
"Portion sizes are excellent, good value too."
"Food was lovely."
"Highly recommend this restaurant."
"They have some really good deals."
"Great vegetarian/vegan options - more so than I expected."
"Food was good on the whole (though the chicken starter was cold)."
"Food was served on time."
Cons:
"The chips were very bad I could not eat them all they were cooked in really old oil and not cooked through."
"The food was very poor 2 x steak and chips. 2 x wraps and 1 children's pizza garlic bread and sweet corn.. my wrap of cajan chicken was disgusting."
"The chips were cold and burgers were burnt."
"The food was painfully slow coming out of the kitchen."
"Had a meal here yesterday, ordered a pulled pork pizza and sent it straight back, £12 for a bit of dough and pork, if the pizza was any thinner it would have been translucent."
"Visited yesterday & ordered spaghetti bolognese, I can honestly say it was the worst bolognese I have ever had."
"The food and drinks were a 10/10."
Staff Attitude
Pros:
"All the other staff on shift were so lovely and so was management."
"The server was a delight! So friendly and helpful - a credit to the restaurant."
"Nice place and server, she was lovely over all a nice visit."
"Our server was Georgia. She was an absolute delight with service, conversation and professionalism throughout."
"The waiter was very good. He promptly replaced it with my next choice, the full English."
"The customer service was excellent from start to finish, from the door host who sat us in a booth very quickly without a booking, to then be handed over to Connor our waiter who looked after us throughout."
"Services was brilliant by a lovely lady called Emma. She was very informative about choice of food we ordered came across like nothing was too much for her to do for us we had a lovely meal and enjoyed every moment of our very rear child free meal."
Cons:
"Very disappointed with Frankie and Benny's managers attitude as in Liverpool today and went into Edge road F&B with our 90 year old Grandmother to find they will not allow her to order a small meal off the children menu."
"Manager said that we couldn't sit in one of the empty central booths for 'health and safety' reasons with our kids then let another family with a similar sized child sit there."
"Disgusting I wouldn't let a stray dog eat from here the staff are disgusting and they don't like complaints."
"The two staff who where drinking continued to get boisterous, which ended up with one spraying glitter over his friend which also ended up covering me, my partner and the table."
"The staff is more interested in gossip and having conversations with customers who's ready leave rather than taking other peoples orders."
"The let down in restaurant was the fact that there was two off duty staff drinking at the bar."
"The attitude of the Manager, Julia, was apathetic, sorry was not enough this time!"