Bristol Street Motors Peugeot Harlow Reviews Summary

Customer Service

Pros:

• "What a great experience! I called Peugeot Harlow about a vehicle they had, expecting yet another mercenary car dealer. But I was pleasantly surprised by Callum Mills from the sales team."
• "Great customer service from Tom Foxton, very friendly, personable young gentleman."
• "What an excellent service, I brought my car 10 months ago and the sales rep Charlotte was fantastic not only did she help me choose the right car for me, she even went the extra mile so I could pick my car up early at my convenience."
• "Just returned from Bristol Street Motors Harlow after seeking advice on my new Peugeot 3008. Treated very well and the mechanic who talked me through my concerns couldn't have been more helpful."
• "Michael, the sales representative, was personable, knowledgeable, and highly professional."
• "Staff very friendly & attentive and whole operation went smoothly would recommend them to friends."
• "Exceptional service from start to finish. Callum in particular was so professional, yet so friendly and knowledgeable."

Cons:

• "Booked a test drive and a day off work. Arrived and no car for me to drive or even the promised one to view."
• "Terrible customer service, rip off prices, shoddy work in the garage at high prices."
• "Terrible service here. DO NOT GO!"
• "His whole attitude was very unprofessional I do not know how this man is a manager."
• "Absolutely appalled with the lack of professionalism from Peugeot Harlow."
• "He gets very rude with me so I am a bit rude back."
• "I am not one for leaving reviews but feel I have been lied to and treated abysmally."

Vehicle Servicing and Repairs

Pros:

• "Following an abortive attempt to identify the problem at my local dealership, David arranged for their local Seat dealer to investigate."
• "The quality of servicing is up there with the best. There's complementary washing and hovering, even if just having an inspection."
• "Professional friendly company. Who goes above and beyond for their customers."
• "Extra care was given making sure I had copies of all the paperwork, a complete owners manual & all other instructions."
• "The staff are always very helpful, efficient and professional."
• "Such wonderful service today, can’t rate this place more, from the staff on the service desk to the sales team, just brilliant and friendly."
• "Thank you Bristol Street Motors, Harlow for your friendly and efficient service with helping us to find our new car."

Cons:

• "Put my van in for a service 29/06/19 today (08/08/19) still waiting for a phone call to fit a glo plug under guarantee."
• "Unfortunately, a fault developed which would not have been known pre-sale but was quite difficult to identify."
• "There were some paint issues and a passenger door switch which would intermittently not work."
• "So I bought a Peugeot 2008 from these online on march 29th 2022 the car arrived with serious steering problems veering to the left."
• "I was charged over £300 to repair the damaged brakes and while they were at it, they lost my bolt keys."
• "Parts and servicing are very poor here and are very awful and slow, I gave them chance after chance but would suggest avoiding altogether, once the cars sold that’s where the care stops."
• "The front sensors were fitted but the clips that hold the bumper in place were broken at time of fitment."

Sales Experience

Pros:

• "Harry delivered first class service. He was attentive, genuine and above all professional."
• "Helped us to get a new car. Made all the paper work less painfull, explained each and every step."
• "Callum Mills was amazing! He was able to provide us with all the information we needed and offer us any help along the way."
• "I bought a gorgeous Ford Ecosport at Bristol Street, it was by far the best car buying experience I have ever had."
• "I so wanted to buy from this helpful and genuine saleswoman and she gently kept in touch afterwards without pushing."
• "Manager of the branch was kind and interested in the opinions of his customers, also seemed to look after his staff."
• "My sales person Bree Beavan was a real pleasure to deal with, very professional explaining each step of the purchase procedure."