Kwik Fit - Horsham Reviews Summary

Customer Service

Pros:

• "Professional, friendly and honest staff who explained everything clearly to me."
• "Manager was brilliant."
• "The staff are kind and courteous and honest with anything that may need doing, which is really valuable for a single woman."
• "Excellent customer service. Courteous and efficient reception staff."
• "Chris and the team were extremely helpful and friendly."
• "The staff were very friendly and helpful. Top marks."
• "Very impressed with Terry and his and his teams professionalism."

Cons:

• "Called Kwikfit and they were defensive and wouldn't help at all so had to get a mobile fitting from Halfords and buy a new tyre."
• "Very rude staff - refused to MOT and service my car as I was 5 minutes late for my booking due to traffic."
• "His colleague was rude because I was asking informations to Dave and he put himself into the conversation without nobody ask him plus he was talk over me with a not nice attitude."
• "Went there today as i had a puncture... The manager arrived at about 8am. When i got the chance to speak to not interested what so ever... very poor"
• "Rude Ryan shouldn't be left to run a nursery let alone a Saturday slot."
• "Rang before getting my car towed to repair flat. Rude on phone..."
• "Not impressed with service provided, took approximately two hours to fit two new tyres."

Efficiency and Timeliness

Pros:

• "They booked me straight in, had the tyre in stock and within the hour the tyre was replaced and I was on my way."
• "By 6.30 the work was complete!"
• "Got the job done in 30mins which was much appreciated."
• "They fixed the issue within an hour, so I could continue with my journey."
• "10 mins later, all the tyres were checked, pumped up to the right PSI and I was on my way, with no charge."
• "After a short wait they had repaired the tyre."
• "They repaired it there and then and I was back on my way in about 20 minutes."

Cons:

• "Two full days for simple service & mot."
• "Very long wait, told an hour and a half wait but it took 3, once fitted the valve was lose so the tyre ran flat..."
• "I booked online to have two tyres replaced and booked a time only to find that I had to wait 35 minutes before I got the tyres changed and that was after I asked why I had to wait so long."
• "very slow and unprofessional, booked a 9am slot for 1 tyre and was told 1 to 2 hours."
• "Wasted 2 hours due to their aur con equipment being out of charge."
• "This garage wasn’t quick or fit for purpose what they did on our car. Got it back later than promised..."
• "I came here to get my MOT done and what I got back was a car in worse condition than it was before..."

Honesty and Transparency

Pros:

• "Didn't try to sell me an expensive new tyre unnecessarily."
• "I feel they offer a honest ,trustworthy service."
• "The team was very transparent, supportive, communicative and even offered a generous discount to the unexpected expenses."
• "Was served by a guy called Ben at the Horsham branch. He was so helpful and polite and gave honest advice on what I needed to have done on my vehicle."
• "They checked the wheel, did all four, and charged me nothing!"
• "The gentleman who served me managed my expectations regarding time and price with an air of confidence and authority yet remained friendly."
• "Special thanks to Ryan who explained rim corrosion to me until I understood properly."

Cons:

• "Have had numerous tyres and tracking done here and always been happy with the service... So Kwik Fit either had lied and not done what I had asked or can't fix punctures."
• "I am so glad I went elsewhere! The next garage I went to completed a full brake inspection and found nothing wrong, I did not need new brakes, Kwik fit were lying."
• "Terrible cheating dirty branch."
• "Total rip off.. Had a full service and MOT I was told to have 2 new tyres as it would not pass not otherwise..."
• "Although they possibly lied and sold me the most expensive tyre they had but I'll give them the benefit on that."
• "Took a car that drove fantastic in for an oil change and was told i need 4 new tyres and some bulbs, this car has only just had its MOT so i knew they was trying it on, i did get two tyres changed tho, and got the car back with a lob sided steering wheel and a knocking sound from the rear."
• "Was fooled by a cheap MOT... They tried to convince me they only had the most expensive tyres in stock."

Facilities and Accessibility

Pros:

• "Parking is always shocking. Leave extra time to find somewhere to put your car."
• "Everything was running like clockwork and appointments were spot on time - I was seen as soon as I turned up."
• "Tyres were in stock and I was able to turn up and have them fitted within 15minutes."
• "Always have my tyres fitted here. I buy and pay on line, I find the prices very competitive and the service is always friendly and good."
• "Got my classic car out of the garage for a run only to find a soft NSR tyre which had got a nail in it. Pumped it up and drove to Kwik Fit for a repair. Fast friendly and efficient service."
• "Brilliant service at Kwik Fit Horsham as usual."
• "KwikFit Horsham is absolutely fantastic."

Cons:

• "Waiting room dirty, shabby and VERY cold, -1C outside today 24/1/19 and the waiting room was at 8C - main entrance door broken and unable to close."
• "Including driving a customer's car aggressively at us as we tried to leave. Worrying."
• "Unnecessary attempt to sell me tyre without giving me a price."
• "DO NOT USE!! I booked my car in for a free brake check, which took hours for them to complete."
• "Pop in for mot everything fine until the next day when they call me and said that I have to change rare disc 156 .00 paund(cost 20 paund with vat )1 caliper 203 .00 paund (cost 48 from bosh ) pad.. front tyres (which I knew ) 160 paund middle range (I bought pirelli for the same price ) and 1 ball joint 35 paund ( cost me 5 paund ) everything including vat 830 paund."
• "A huge shout out to Horsham kwik fit stuck there today for 7 hours .. they did everything they could to help me .. make sure I was okay offer me cup of tea and mince pies .. can’t thank them enough well done guys ..."
• "Took my car in for an MOT. A window was left open in the rain, my seats got wet."