Address: Airport Way, Luton, LU2 9LY, United Kingdom
Rating: 3.9
based on 208 reviews.
Service
Pros:
"Paulina served me fast and efficiently! Kept checking in also if I was ok and/or would like anything else."
"Service was extremely quick, friendly and efficient. Overall would recommend."
"Jerome, who was very prompt to bring our food and had a good sense of humour."
"Paulina was very welcoming when we arrived into departures at Luton Airport."
"Quick service and really friendly staff! I was served by Carina today."
"Paulina with big smile and very polite welcome us and give for us table."
"5 am, it’s really busy, not many people on the floor and Sona was still brilliant."
"Staff are SUPER nice and lovely, however they are also a bit slow."
Cons:
"Had to ask three different servers for a glass of tap water with ice, which showed up at the end of my meal without ice."
"Waited 20 minutes to even be given a menu. The table was dirty."
"Ordered 2 beers, paid with Lounge Key... After 3 mins another waiter came running after me saying that 'my money wasn't accepted'?"
"Waited 20 minutes before the order to be taken and then another 20 minutes to get a drink which was the wrong drink."
"Had to ask to order, ask to get the bill then ask to actually pay. Was a mission!"
"Waiters just stare at you blankly. I asked 3 times if I could please get someone to take our order with no response."
"Waited 20 minutes to be asked for my food choice."
"Had to wait to get serviced for about 20 mins and then had to wait for the food for an hour."
Food Quality
Pros:
"The sunny side up eggs were perfect and the veggie sausages were well cooked."
"Food a bit pricey, but is of great quality!!"
"I had a minute steak which was large, perfectly cooked (pink in the middle)."
"The smoothie with passion fruit, mango, pineapple and ape juice tasted like someone just blended some pineapple, apple juice, and ice."
"The food was delicious and worth the price."
"I ordered a double cheese burger meal and it was very tasty, hot and very filling due to its specific ingredients."
"Good experience overall, acceptable waiting time of ~30 mins, descent dish and chips but bad burgers."
"The burgers were fantastic."
Cons:
"Possibly the strangest Bangers and Mash I've ever had... it tasted wrong."
"The BBQ beans were very sweet with not much sauce to dip
the bread in to, however, I liked the mixed beans."
"The beans and the mushrooms were lukewarm... it really took away from the experience."
"My partners Guinness tasted like it had sat there for 10 minutes. My nearly £4 glass of coke was no bigger than half a pint!"
"Ribs were pretty short on meat. The chicken was short on flavor."
"The bbq ribs were pink and tasted like frozen ones from the freezer heated in the microwave."
"Awful pint of something supposed to be a lager, but dry and fizzy at the same time."
"The brisket tacos were terrible, tired looking salad and cold meat."
Ambiance and Atmosphere
Pros:
"A classy but exciting aroma. As I walked in about to take my seat, Paulina straight away put me at ease."
"The restaurant had a nice and welcoming environment."
"The atmosphere wasn’t bad but how good can the atmosphere be in the middle of an airport terminal."
"Bonus: the chairs in the middle had power points and also provided an amazing location to people watch while you wait for your flight!"
"The warm welcome convinced us to order a round of drink , guiness and flight star martini ( we were on holiday, rude not to) Would definitely return."
"The position is very nice in the airport and the seating is comfortable."
"The vibe gets you in the mood for holidays and there’s plenty of power to charge your phone."
"The best value in Luton Airport by a long way. I had the nachos and they were perfect."
Cons:
"The service was appalling & the manager should be sacked. After a 6 hour journey today to the airport we frequented this shocking establishment."
"Looked like the staff didn't get along as they were each rude to each other."
"Really noisy with constant clanging of cutlery. Music is a bit loud too."
"Awful. Misleading menu... Would give it zero stars if I could. Staff are extremely rude and disrespectful."
"Don't know what the baked beans were supposed to be but they were horrible and made me feel ill for the rest of the day."
"A toxic atmosphere is not a place I want to be trying to enjoy a meal! The organisation was poor."
"Awful place. 1. Painfully slow (over 40 minutes for an English breakfast). 2. Every waitress trained to look every direction but not to see you, you have to shout to get anything."
"I asked 3 times if I could please get someone to take our order with no response. Do not waste your time here, go to the other bars and restaurants."