"She guided me with excellent communications throughout a rather challenging process and I really felt supported."
"From start to completion date the service was excellent. keeping me informed all the way."
"They were always friendly, professional, and proactive in ensuring that everything was handled smoothly."
"We never had to chase for progress updates as they always kept us updated as soon as something came through."
"They are regularly providing communication to ensure we are fully updated on the process."
"Our mortgage advisor was brilliant at keeping us up to date on the progress of our mortgage and gave us clear instructions and advice."
"Every person that dealt with us was very knowledgable and happy to help."
Cons:
"She has since failed to communicate with me. She has ignored my emails and phone calls."
"He wasted nearly 2months of my time by not responding and applying for the mortgages with lenders that aren’t suitable for me."
"I also had to follow up because he doesn't email you back."
"He applied for a mortgage from a Lender without checking their eligibility and criteria resulting in my credit score being reduced."
"Just had a phone all from a mortgage advisor, was told I'd be able to get help relocating my mortgage to move closer to my family after the death of my mum with bad credit on online chat, mortgage advisor just basically said no you need to pay all your debt up and then come back to us, our lenders will give you nothing, wow extremely unhelpful left me in tears after the call, thanks for that mortgage hut, no understanding or hope given nothing!!"
Professionalism
Pros:
"Their professionalism, dedication, and attention to detail are truly outstanding."
"Jacky, my mortgage broker at the Mortgage Hut, has honestly been excellent. Every query I had she either explained clearly by phone or email extremely promptly, whatever the time of day."
"Jon at the Mortgage Hut was very helpful and professional with our non-standard enquiry."
"Paul can't do enough to ensure he gets what his customer needs and there's a great support team that follows everything up."
"Daniel Dawkins is fantastic. He provided us with a great service and our mortgage application went through smoothly and quickly."
"David has been really knowledgeable and positive throughout."
"Marvelous service from start to finish. Oliver and Nichola really took the time to understand our application and guided us through the steps with the utmost professionalism."
Cons:
"Had an appointment today with Bob white 'senior mortgage advisor' from the start he began ridiculing my partner purely on his name asking if he was British."
"He was unbelievably rude and arrogant speaking to us like we were something on the bottom of his shoe no respect shown at all."
"Honestly, the worst experience. So much stress caused. Please avoid."
Efficiency
Pros:
"We then dealt with Mia and Frank who were our mortgage administrators... they emailed us every time we needed an update without asking."
"Thanks to their perseverance our mortgage was approved within a week upon submission."
"I received an offer from the lender just 3 days after the application was sent. The service was very efficient and effective!"
"Not only did Oliver locate a lender who could help but he got us an offer in just three days."
"Remortgage in February which went through in just over four weeks!"
"We got from application to offer in under 4 weeks!"
"Jacky kept all parties up to date with no chasing and was so efficient that she even impressed the housing developer!"
Cons:
"So much of my time and money was wasted."
Customer Care
Pros:
"You are amazing and truly an asset to the company keep going what you are doing you are amazing at it and I would definitely recommend you to anyone needing help getting a mortgage."
"She handles everything and makes the whole process stress free and easy."
"She advised us on things we wouldn't have even thought about to ensure we're getting the very best for our money."
"This company and especially Jacky, offered second to none customer service. All was knowledgeable and professional."
"As first time buyers I wouldn't have done it any other way, really took out all the stress of the mortgage process."
"The Mortgage Hut team is a vibrant and lively team who work together to provide great customer service."
"Jacky Lambert has been absolutely fantastic. She has truly cared about helping me and her passion definitely comes through."
Cons:
"I would put no stars if I could. Please do not take these previous good reviews as the truth."
"The only negative was that the member of staff looking after us changed often, though I imagine this must be due to high staff turnover within the company."
"I guess they only entertain buyers who have plenty deposit on hand."