Smiths Reviews Summary

Staff and Service

Pros:

• "Liam, our young waiter was genuinely friendly and provided excellent service."
• "Atmosphere is calming and workers are welcoming, helpful and polite!"
• "Staff were super friendly and efficient, moving tables etc."
• "The staff were friendly and chatty."
• "Staff very friendly, and passionate."
• "Quick and friendly service, really can't fault it at all."
• "The staff were so friendly and attentive."

Cons:

• "Staff: Seem'd busy but not talking to each other (bit of training would help there)"
• "Service took too long, chips did not come out with burgers, waited ages for the dessert menu only to wait further for desserts we ordered."
• "Waiter is a bit rude, I was drinking my own water, got told that they don’t allow bring own drinks…"
• "We had to wait a good 10 mins for tea to arrive and then another 20 ish minutes for the scones."
• "Service was ok but very little chat or personality."
• "Service was so poor. Made to stand outside whilst the server caught up with her paperwork even though we had booked."
• "Service was super slow. It took about 45 minutes for our food to be delivered."

Food Quality

Pros:

• "Even the ploughman's lunch was a delight -- fresh, balanced, and beautiful to look at."
• "Enjoyed a fantastic burger lunch. The waiter was fantastic, very friendly and super helpful."
• "Prob the best burger I can remember. Perfectly executed with an explosion of flavors."
• "The food was amazing! Great quality burgers and imaginative combinations."
• "Their burgers were delicious. I was pleasantly surprised to find burgers of such high quality in the Cotswolds."
• "Proper delicious, juicy burgers!"
• "The burgers were fresh and you could really taste the quality of all the ingredients involved."

Cons:

• "Burger is a bit salty, the chips is terrible, very oily and over-fried."
• "The burgers are quite small and value for money is not great."
• "Our son’s burger was completely inedible and I am thankful he did not eat it because of the high level of salt in it."
• "Ordered a Vegetarian burger, god, absolutely disgusting, with a load of shrivelled up salad."
• "All our burgers were very salty."
• "Unfortunately other than 1 burger our food came out cold which was disappointing especially after we were waiting a while."
• "Food appalling and over priced. First it was very cold and was replaced but the taste was awful for a premium burger."

Atmosphere and Decor

Pros:

• "Smiths looks very much like a well-realised on-brand Cotswolds small tea shop."
• "When we arrived the atmosphere was cosy and nice."
• "Lovely little atmospheric place too."
• "Lovely vibe and decor too."
• "The decor inside is absolutely lovely and such a nice atmosphere."
• "The ambiance in the restaurant was very nice and relaxing."
• "Nice looking place with the friendly atmosphere."

Cons:

• "We were seated on a tiny table that had no business being in an eatery."
• "Our table was wobbly and cramped."
• "It's a shame because the interior is good and atmospheric."
• "The place is cute and quirky and we opted to eat inside."
• "Food was ok but only a limited menu plus our table was wobbly and cramped."
• "It's a shame that they stop serving lunch at 3pm otherwise we would have stayed."
• "By the time we left it was pretty full and the staff were struggling to keep on top of things so get there early."

Value for Money

Pros:

• "Also, the prices were really good for what it was. Can’t beat it."
• "Prices are resonable considering that they made everything in house and use lockal produckts."
• "We demolished a tables worth of food and it barely touched our wallets, very cheap for such good food and friendly staff."
• "Prices were very reasonable considering how good the food was."
• "The portion sizes are considerable and prices reasonable."
• "The food was worth every penny."
• "I would pay twice the asking price for the cheese scones or the mushroom soup."

Cons:

• "Also, expect 10% on top your bill as a service charge in a cheeky way."
• "Very expensive as well, no parking, and not hygienic, will most definitely not be going back."
• "Expensive: small portion of garlic chicken £9, kids burger £4.50 and bottle of still water £4.50."
• "Overall a bit expensive, especially for the size of the portions."
• "It's £14 for a burger on its own (fries not included) which you might think is quite pricey but it's the quality that you're paying for."
• "Very expensive for just a burger - did taste nice but have had much better."
• "Spirits are quite expensive and food portions are on the modest size, so maybe not the best value."

Additional Offerings

Pros:

• "They also have some really nice locally brewed beer/lager."
• "Lots of interesting alcoholic and non-alcoholic drinks on the menu."
• "The cocktails were also great, really enjoyed the “Mexican Ninja in a Fiat”."
• "Lovely selection of drinks. I enjoyed the lemonade very refreshing."
• "Great fusion and balance in the flavours."
• "Scones are served with enough cream to fully layer on and the selection of cakes is expansive."
• "No draught beer but I had a local IPA which I enjoyed!"

Cons:

• "They have interesting drinks like lemonade, however, this does not feel like freshly squeezed lemons but rather syrup with loads of sugar."
• "They then ran out of scones, which was enough to make us leave."
• "Unfortunately when we asked for a Pina Colada, Snowball and a Bailey's the waitress looked confused and had to go and ask if they did them and on all occasions came back with a NO we don't do them."
• "Only 1 vegetarian main on the menu which happened to be out of stock."
• "Also I was expecting to see more vegetarian options on the menu."
• "It was understaffed when we visited, so the wait period was terrible."
• "They even charged for 10% service fee."