Choice Mortgage Solutions Reviews Summary

Knowledge and Professionalism

Pros:

• "I would highly recommend Ben. He was knowledgeable, professional and diligent."
• "Have always been impressed by his knowledge, responsiveness and general professionalism."
• "Neil was recommended to us via a friend and helped us obtain our first mortgage. He was friendly and professional throughout."
• "Jodie, who acted as my advisor was very approachable, professional and very knowledgeable."
• "Gemma provided an outstanding service, always available to answer our questions and went above and beyond to ensure that everything went smoothly."
• "Gemma was absolutely fantastic. This was a new experience for me and I wasn't completely sure what I needed to do."
• "Paul Thomas at Choice Mortgage Solutions recently arranged a re-mortgage on our investment property. He was so proactive."
• "Charlotte has always been fantastic since we first used her to sort our first mortgage back in 2016."

Cons:

• "Very unprofessional. I called to make a simple enquiry about a purchase and advisor was very patronising and condescending."

Responsiveness and Communication

Pros:

• "Ben regularly checked in to gauge progress, responded to our queries and kept us up to date with product changes."
• "I certainly recommend Choice Mortgage and in particular Dean Hurst."
• "Jodie is very approachable and helpful, and got us a deal we were happy with. She was communicative at every stage."
• "Ben has been informative and got us the best deal we could, always quick to reply to emails."
• "Paul Thomas has been excellent in his willingness to patiently explain the options and processes."
• "She clearly explained everything and nothing was too much trouble. Her constant communication and updates made the whole process so easy and simple."
• "Ben was recommended to us by friends. As first time buyers me and my husband didn’t know anything about buying a house. Ben explained everything and guided us."
• "Paul was great in making the mortgage process quick and easy to understand. He gave relevant info at each stage of the process and answered queries whenever they came up."

Cons:

• "No negative comments related to responsiveness and communication."

Service for First-Time Buyers

Pros:

• "As first time buyers he gave us perfect advice and guidance."
• "Neil is very knowledgeable and managed to get us a good deal on our mortgage despite the current circumstances."
• "I couldn't thank Jodie enough for helping me and my partner buy our first home! She made the process so straightforward for us."
• "Paul made the process of finding the best mortgage for us as first time buyers as simple and straightforward as possible!"
• "We were quite worried about the remortgage process and thought it was going to be a long stressful process especially in this current situation, but Avneet made it 100% stress-free and in fact pleasant."
• "As first time buyers, we were worried to approach lenders directly and contacted Choice Mortgage Solutions to help with the application."
• "Can't praise Tristan enough. If you're in need of help he's your man. Great service and sense of humor. Our mortgage situation wasn't the most straightforward but Tristan dealt with it and helped us obtain a brilliant mortgage offer."
• "Avneet at Choice Mortgage Solutions recently helped us find and secure a mortgage for our new home. Avneet was amazing and we feel she went above and beyond."

Cons:

• "No negative comments specific to service for first-time buyers."

Professionalism and Efficiency

Pros:

• "Dean Hurst was recommended by several colleagues of mine, we are 100% satisfied with the service we got."
• "I would thoroughly recommend Ben and Choice Mortgages. Ben was helpful and spoke to us about our options before we were ready to buy."
• "Jodie provided excellent advice to successfully secure a Joint Borrower, Sole Proprietor mortgage."
• "Charlotte, Jaz, and Harvi were absolutely outstanding throughout my mortgage process - 100% customer satisfaction."
• "Paul Thomas has been excellent in his willingness to patiently explain the options and processes."
• "Gemma provided an outstanding service, always available to answer our questions and went above and beyond."
• "Highly recommend! Excellent service from the very beginning to the very end from Gemma Edwards!"
• "Charlotte was just fantastic in getting us the best deal and alerting us to securing a mortgage renewal as early as we could to avoid the price rises."

Cons:

• "No negative comments specific to professionalism and efficiency."

Advice and Guidance

Pros:

• "He always finds a good mortgage product and is able to offer advice where needed to ensure I remain on a good deal."
• "As first time buyers he gave us perfect advice and guidance."
• "Ben kept us up to date with what was going on and found us a good deal on life insurance."
• "He provided expert advice and guidance, responding quickly to all questions and queries."
• "He was also incredibly patient and was happy to answer all of our first-time buyer questions."
• "Gemma provided an outstanding service, always available to answer our questions and went above and beyond to ensure that everything went smoothly."
• "Her knowledge and understanding was very impressive. Based on this experience we would absolutely recommend Choice Mortgage Solutions."
• "Ben was recommended to us by friends. As first time buyers me and my husband didn’t know anything about buying a house. Ben explained everything and guided us."

Cons:

• "No negative comments specific to advice and guidance."