Searles Leisure Resort Reviews Summary

Accommodation Quality

Pros:

• "The location of the beckwoods 5 is great, it's not nosey and its close to everything."
• "Lovely quiet park. Very clean and accommodation was spacious."
• "We loved our lodge, all mod cons with comfy beds and good showers."
• "Upon entering it was perfectly set out and very clean."
• "We managed to get a great deal on two nights in a two bedroom place. Very new, modern and spacious, with en-suite and bathroom."
• "The accommodation was spotless as was the rest of the resort and pools."
• "Our chalet, was spotlessly clean, the whole site is clean and really well maintained."

Cons:

• "The shower block near the paddock wasn't clean the whole 9 days we were there."
• "The silver Lodge cabin (dog friendly) was not at a good standard, very old, had a bad doggy smell, dusty, hole in the floor, had to make our own beds, things looked tattered & torn, it wasn't clean at all."
• "Our holiday home could just do with a little tlc."
• "Very disappointed, we were on the touring site, there was lots of noise through to 2am every night."
• "So this year is a different review from last year's... Dust, and crumbs and child's toy between sofa cushions, that's with 3 cleaners!!!"
• "The site was good 20 years ago, but really needs an update, toilets and showers in state of bad repair."
• "Everything was FILTHY, tinsel & chocolate wrappers still on the floor in one bedroom...... Christmas was 7 months ago !!"

Facilities & Amenities

Pros:

• "The park is very well maintained with super friendly staff."
• "Facilities were clean every time I went and pitch tidy."
• "Toilet facilities are well appointed."
• "Good food, drinks and entertainment."
• "Food and drink were very reasonably priced."
• "The lodges are great and good value."
• "The indoor pool is really nice."

Cons:

• "Lots of work going on on site so roads/paths really dirty."
• "Only down side, the mattresses."
• "The events were superb but firmly aimed at dedicated soul communities!"
• "The clubhouse/bar are dated and dull, no atmosphere, needs re doing, the whole area."
• "Tables in the very busy dining room weren't wiped between diners."
• "The touring toilet block should be maintained to a better standard."
• "The touring block toilets, they can be super gross, especially in the mornings."

Staff & Service

Pros:

• "Shop staff and reception were great and very helpful."
• "The lifeguards are strict and great at their jobs - they don't take their eyes off the kids."
• "Staff amazing and friendly ( especially Ed and Dave on security)."
• "Staff are so friendly and helpful."
• "Every staff member I spoke to was pleasant and helpful."
• "Staff in reception are very friendly helpful and nice."
• "The staff at the shop are always friendly and happy to have a chat."

Cons:

• "We cut holiday short as it was unpleasant."
• "Been coming here for a few years but were certainly disappointed this visit due to customer service."
• "Some independent restaurant staff were obviously undertrained and unenthusiastic."
• "Unfortunately lack of attention to maintaining and cleanliness of the shower blocks despite drawing this to the attention of the reception staff."
• "The onsite pub staff were something else, unpleasant and rude."
• "Awful service for check in and bar/cafe area."
• "The only complaint was the stage lighting. Bright flash lights blinded you."

Value for Money

Pros:

• "Considering the use of 3 pools, entertainment passes and a feeling of safety, the price was competitive for a summer holiday."
• "It was such great value for money."
• "Good value for money as far as tent pitching costs go."
• "The onsite restaurant has a great menu, the half-board option is well worth taking."
• "The resort itself it nicely set out with a variety of attractions, walkways, pubs, entertainment, play park, swimming, etc and all at a decent price."
• "Overall such a good resort, will definitely come again!"
• "An extremely well kept grounds, lovely and clean in all areas."

Cons:

• "A very quiet, family friendly site. It’s now looking quite tired in places and in need of renovation - this being considered: we found the prices expensive & not great value."
• "Very expensive to stay and you're really crammed in."
• "The park is really outdated for the price."
• "It was expensive. It’s not good for older kids aged- 9/11/13 as it only had the swimming pool for them."
• "It's peak season and we paid peak season price for the train and soft play not to be open on a Friday and Monday because of switch over."
• "We was unimpressed with the 4:30pm Check in so you lose a whole day plus check out at 09:30 is too early."
• "It might be early in the season but lots of things aren't open, despite the cost of the holiday."