Pontins Prestatyn Sands Holiday Park Reviews Summary

Cleanliness

Pros:

• "Everywhere is clean and tidy."
• "Apartment was clean and had all the basics."
• "Accomodation was spotless, however two single beds (although this was ok as our two kids had the bedroom and we had the front room)."
• "The cleaners were just finishing our apartment again nice polite staff."
• "Everything was clean, with no strange smell or horrible stains."
• "Room was clean and looked like it had not long been painted."
• "Our apartment was clean when we arrived."

Cons:

• "Absolutely disgusting.. dirty is an understatement. I would not recommend to stay here."
• "The rooms are clearly not cleaned to anyone’s standard."
• "Rooms weren't up to standard cleanliness wise."
• "The room was filthy windows were dirty table was sticky grotty all in the bathroom hair in the plug."
• "The place was awful."
• "Floors sticky, old plasters and clumps of hair everywhere, shower didn't work, dirty cutlery, beds stank."
• "The room was DISGUSTING!"

Staff and Service

Pros:

• "The Bluecoats were exceptional, each one that we had contact with were amazingly helpful, smiley and polite."
• "The staff seemed nice."
• "Amazing staff. People working there are very enthusiastic and super nice."
• "Staff are all really friendly and helpful."
• "The staff were helpful, issues dealt with quickly."
• "Staff were friendly, always happy to help and answer any questions we had."
• "The staff and blue coats are amazing."

Cons:

• "All the facilities were closed, skate park, swimming pool."
• "The Queue to check in was totally ridiculous and the staff incompetent."
• "Just to top it off the staff have no clue about the welcome packs they give you with opening times as they are all wrong."
• "The staff didn’t know what was going on."
• "Staff didn’t want to know and the site hasn’t been updated In years all really dingy."
• "The staff. Don't care."
• "Staff on the reception desk were rude (Shannon) they gave us a key to an occupied room and got annoyed I wanted a vacant one."

Entertainment and Activities

Pros:

• "The children's entertainment was varied and the facilities were adequate."
• "The cabaret artists on the 2 nights we were there were brilliant - Adam Ingles and Xelle."
• "We all had a great time and would definitely go back."
• "The entertainment was spot on, the kids enjoyed it and so did us adults!"
• "Nice entertainment at night."
• "The night time entertainment was good and my children loved blue coats and the pontins characters."
• "The entertainment was good my girls really enjoyed it."

Cons:

• "No cleaning done in the venues over night."
• "The bars were limited to the times they opened up in high season."
• "The activities weren't open! Although as a family we had a good time we will NEVER go back."
• "The grounds weren't maintained, dead rotting bird on the path to the park, glass shards and bottle tops around the park and derelict buildings."
• "All children’s facilities were closed except for just the playground."
• "Entertainment poor - always late and nothing as advertised on the sheet they gave us at check-in."
• "Entertainment is very very poor this year."