Pontins Southport Holiday Park Reviews Summary

Accommodation Quality

Pros:

• "I’m not sure why this place is so badly rated. It was fine. It definitely could do with an update but the room was spotless."
• "The club room was clean and we had one of the best times so please don't listen to the reviews."
• "Our chalet was clean and comfortable, park found clean."
• "The accommodation was fresh and clean."
• "We had a lovely time apartment was clean had everything we needed, entertainment was fab."
• "Beds were hugely uncomfortable. Go karts were open. Had XFactor contestants as entertainment as well as other. 8 year old loved it. Room was very clean."
• "Our chalet was clean and facilities were good."
• "The chalet was clean. The windows were so dirty we couldn't see out."

Cons:

• "The price of the accommodation for what you get is quite high."
• "The rooms were terrible, grown adults expected to sleep on faux leather sofa beds, mould in the shower."
• "Cold damp rooms. Needs a good clean, flooring room filthy."
• "The rooms are terrible, needs knocking down and rebuilding."
• "The apartments are not up to a good cleaning standard."
• "Our accommodation was absolutely filthy, the floor had not been swept or cleaned."
• "The accommodation is poor, with broken furniture, dirty windows, broken windows and door locks, double bed is a leather pull out."
• "The accommodation desperately needed updating, the room smelled mouldy, the ceiling looked like it was about to cave in."

Staff and Service

Pros:

• "Staff are friendly polite and helpful. I had a couple of issues in my chalet which were quickly rectified."
• "The security team at Pontin's Southport need a big shout out, they handled the situation amazingly."
• "The staff were all really nice and friendly which to me always speaks volumes."
• "The staff are lovely and helpful."
• "Staff are friendly, been making amazing show for everyone and very helpful."
• "The staff are amazing. I have a child with complex needs and they helped make his stay enjoyable."
• "The staff were lovely and hard working."
• "Staff are always helpful with my disabilities such as helping to open doors and helping me get into disabled spaces."

Cons:

• "Absolutely no customer service at all!"
• "When questioned at reception we were told they don’t have remote controls."
• "Nobody had any consideration for others, kids playing football till past 2am outside the rooms."
• "I am really disappointed at the service of this place specially one of the receptionist (with pink hair)."
• "No one knew what was happening or where to go to eat. Eventually, I found a manager and managed to get a full refund."
• "If you wanted reception you had to go on a 20 minute hunt for a member of staff."
• "If you don't want to give the apartment in the first place then you should have said so instead of asking us to go back and forth."
• "The staff were friendly but short when we mentioned this."

Facilities and Amenities

Pros:

• "The facilities outside are plentiful, mini golf, go karts, football pitch, all provide various levels of entertainment."
• "The football area is decent!"
• "Booked for 2 adults 2 children then read the reviews and PANICKED!! Called Pontins and explained that after reading said reviews it sounded like hell on earth. I chose to upgrade paid an extra £80 to include 2 bedrooms, electric, bottle of wine, daily newspaper, half price activities and full bedding for 4 people."
• "Must say apart from been very dated the place was very clean, the children's day time entertainment was brilliant."
• "It is what it is and doesn't pretend to be anything else! Rooms are basic...but serve the purpose great location we stayed to go to an event in town and so much cheaper than a hotel in town, Friday night entertainment great."
• "Was dreading coming after listening to other reviews but was pleasantly surprised. Rooms clean and tidy entertainment was great."
• "The gas and electric meter was a lot easier this time around and payment sent through phone."
• "You get what you pay for, but a holiday is what you make it. Cheap holiday. Basic but includes essentials, cups, plates, etc. Evening entertainment is excellent, something for both kids and adults."

Cons:

• "There are arcades, which at least 25% of machines were off or not working."
• "The plates in the room were filthy, rubbish from previous occupants down the side of the cooker, half of the arcade machines were out of order."
• "The food in the restaurant was fine, but many of the plates were dirty."
• "The only activity available on site were the go karts and even then the staff couldn't move the seats for shorter legs so only good for taller kids, everything else was closed including the pool with no prior warning before your stay."
• "Pool was disgusting, on a small positive the evening entertainment and bar staff tried their best and I applaud them for that."
• "The pool was filthy and smelled like a dirty fish tank."
• "Everything was smelly, soiled and broken. It needs demolishing, it's beyond any refurb."
• "Really disappointed wont be coming again some of the staff were rude and lazy one of the staff in the Nisa shop was very rude."

Overall Experience and Atmosphere

Pros:

• "I wouldn't mind coming back if I'm honest. I had a great time, thank you Pontins."
• "We went with our grandson and great-granddaughter for a Mon - Fri break half board."
• "You get what you pay for, but a holiday is what you make it. Cheap holiday. Basic but includes essentials, cups,plates, etc. Evening entertainment is excellent, something for both kids and adults. Local beaches are beautiful."
• "This camp is so run down and dirty. The only good things about the apartments is they have good quality new curtains."
• "It's great for the family and entertainment and great local play to visit the shalies could have been abit cleaner but a little sand won't hurt anyone the rooms are a really good size also."
• "Lots for children to do excellent entertainment. Standard accommodation clean and well stocked."
• "Great experience for children and adults. Not much to complain about. I think some people expect too much for the price."
• "Good place for a weekend away, very close to the beach, lots to do if you have kids."

Cons:

• "Absolutely terrible, the place was filthy!"
• "An awful place, tatty and bleak. Keeping the heating on in the chalet for one day cost £20."
• "I have seen tramps tents in better condition than this place."
• "It's the perfect location beach is 5 minutes walk & if you drive for about 5 minutes you can go into Southport where you have all sorts of activities like crazy golf, model railway place & a small theme park also a viking crazy golf."
• "The take away was full of drunk chavs kicking off. I don’t mind people being loud at all but the people this place attracts doesn’t make it for a pleasant holiday."
• "We drove over from Burnley for the 80s Party weekend. It's what you make it the rooms are very basic and cleanliness isn't a priority of Pontins at all."
• "This really is the worst place I’ve ever seen in my life. I was looking forward to this trip, having booked with the Sun holidays many times before and been satisfied with the parks I’ve visited. However, not this one."
• "Please, please, please do not go here!! And please take notice of the reviews, it really is as bad as they say."