Cottons Hotel & Spa Reviews Summary

Room Quality

Pros:

• "The room itself was very nice and comfy, great bed, ac actually works either for cooling or heating, robe and slippers."
• "Our room was spacious with 2 tvs, tea/coffee facilities, we particularly liked the mini robe and slippers for our 4 year old."
• "A beautiful Signature room with comfortable bed and a lovely sitting area."
• "Signature rooms are very modern and comfortable."
• "The room we had (242) was a lovely signature room."
• "Room was large comfy everything worked great. lovely shower also."
• "The rooms were modern, clean with a large bed and Tv."

Cons:

• "Actual room I had was not the best, colleague's room was way nicer."
• "The room we booked wasn’t actually anything like the room we got which was room 248 which was tired and had broken furniture and stains on the carpets, and dusty skirting boards and a bonus of a dead fly in the bathroom!!"
• "The rooms were dated and worn."
• "The room overall is a nice size and comfy, just not very clean, huge cobwebs but no sign of spiders, so they have been there a while, holes in the curtains, marks on the bed linen, paint specks on furniture."
• "The room was dirty and small."
• "The room had some paint peeling from the ceiling."
• "Upon entering the room it was beautiful, but it had not been hoovered/cleaned correctly all over."

Staff and Service

Pros:

• "Everything was perfect, with first class service throughout."
• "The staff here are a great bunch of people and go above and beyond."
• "All the staff were very helpful and pleasant from reception to the dining-room."
• "A very happy guest who will return."
• "The front of house staff were very attentive and friendly."
• "Every member of staff in all the departments who dealt with us couldn’t do enough for us - thank you Cotton’s for a memorable time."
• "The staff are wonderful. I love everything about this place."

Cons:

• "Service was poor, with around 9 tables being seated and served after we had been seated & with no drinks order taken, let alone food."
• "Service slow, no buffet, poor menu to choose from."
• "Service was awful told 3 staff not happy with the food no one did anything."
• "Service was absolutely shocking. Long waits for service from staff who didn't seem particularly happy to be there."
• "Snooty managerial/supervising staff during breakfast."
• "Hotel check-in is farcical, waiting staff are ill-trained for the numbers of guests at any given time."
• "Terribble customer service. Rude unhelpful staff."

Food Quality

Pros:

• "Really enjoyed the food (all 3 courses) and the drinks with the live singer."
• "From breakfast,lunch,dinner and drinks in the bar was excellent. Food was delicious and tasty."
• "Food at breakfast, dinner and the NYE dinner all really excellent indeed."
• "Dinner was super tasty and the staff really helpful!"
• "Had steak in the restaurant which was excellent and good choice of breakfast all served at the table."
• "The food was delicious too."
• "Food was excellent, hot and tasty."

Cons:

• "Food wasn't as advertised or what we had paid for."
• "Food is bland and the waiting times left a lot to be desired."
• "Food is average at best."
• "Pretty poor service, but also very disappointing food."
• "the food was good but not amazing in the evening."
• "Main course was delicious, starter and desserts not as advertised. Ingredients missing."
• "The food was mediocre."

Spa and Facilities

Pros:

• "Pool and jacuzzi lovely unfortunately children’s swimming classes are in also."
• "Spa area was standard, good size pool, good sauna, steam room could do with an update and an eucalyptus branch."
• "We visited the spa sunday morning and had a really nice chilled swim sauna and relaxation followed by a lovely breakfast."
• "The spa is immaculate. The facilities are all open again and I love that you have the use of them while you're there."
• "Got to use the pool/steam/sauna facilities too."
• "Nice temperature in the swimming pool and even nicer in the outdoor hot tub!"
• "Fab spa which we used to the full."

Cons:

• "The only thing I could say is that as a mum after a relaxing break from the kids having kids in the pool area takes away a bit from the overall relaxation."
• "spa nice but food afterwards was awful."
• "The spa was nice, all the beds were taken so had to leave my stuff on the floor a few coat hooks would be a good idea."
• "The indoor jacuzzi was cold because it was broken."
• "The spa is quite small so you will want to avoid peak time and prepare to not have a place to leave your towel, more beds and hangers are required."
• "Spa pool time was only told at arrival would be kids allowed."
• "The Spa staff were unwelcoming and made me feel uncomfortable when I approached them."