Address: Castle Hill, East Leake, Loughborough LE12 6LU, United Kingdom
Phone: +441509852525
Rating: 4.6
based on 142 reviews.
Value for Money
Pros:
"Great value, literally was overwhelmed by how great it was.... we arrive about 12 and stopped all day they was so much to do."
"This place was well worth the price of admission."
"Very much value for money and will be recommending to family and friends!"
"Good value for money and the food was equally great value with generous portions with different seasonal options."
"So worth the money!"
"Excellent. Can not fault as a day out. Supreme value for money IMO."
"Fantastic.... we had a brilliant time here, great value for money, lovely cafe with delicious food and great coffee."
Cons:
"Certainly not worth the money and will not be returning."
"It's massively over priced for what's actually on offer."
"Overpriced. Entry for children and adults alike is not cheap."
"Very expensive, I paid nearly £30 just for me and my 4 years old son."
"Fair amount to do with children, however charging over 2-year-olds full price is excessive, similarly pushing prices up during breaks."
"The food here is expensive too, bring your own sandwiches, £1 for a bag of crisps!"
"It's not worth the money."
Play Areas
Pros:
"The outdoor play area was great, but the indoor play area is something else and that alone makes it worth purchasing a members pass if you’re local!"
"Lots of things for kids of all ages to roam and climb."
"The play areas are great, the fact there are 3 of them dotted about allows time for us parents to sit and have a chat whilst they play."
"The 2nd playground is set up in the woodland, which is just so calm and beautiful."
"There’s loads of outdoor playgrounds here so would be amazing in summer."
"The indoor play area is fantastic. Lots to do and suitable for a broad age range."
"We spent most of the day on the play areas; there are different areas set around the farm and in woodlands!"
Cons:
"The bird feeders were also empty in the bird watching area."
"The reason I haven't given it 5 stars is because the staff are not that friendly in my experience today and the dinosaur walk is really disappointing with the dinosaurs looking very cartoon like."
"The animals are a distance and not really coming up to see people."
"Outdoor and indoor play area was sparse."
"The parks are small and not very well equipped for young children."
"Unfortunately the Dinosaur trail had 3 out of 7 dinosaurs missing on 30/05/2021."
"Many cages where empty."
Staff and Service
Pros:
"Most importantly all of the staff were really friendly and helpful."
"The staff were all lovely and great with the kids."
"The staff seem very helpful and encourage the younger ones to touch and feel."
"Staff were friendly and dealt amazing with kids."
"The staff were welcoming, friendly and professional."
"The staff were so welcoming and friendly."
"Every single member of staff we encountered from the elves running the activities to those serving in the food and drink kiosk at the side of the event were absolutely lovely."
Cons:
"Horrible manager here. I accidentally bought a wrong ticket and asked if they could refund me. The manager was very aggressive."
"The reason I haven't given it 5 stars is because the staff are not that friendly in my experience today."
"Everything is the same but the staff need to all cheer up as its quite dull there ATM and not very accommodating."
"The senior lady in the whole area did not give us time to hold the owls, She stayed quiet and did not even say for us to wait for her."
"A staff member was rude and more or less threatened to lock them in the premises."
"I was completely shocked at how I was greeted! Wow. The man was the same guy that had asked me to leave and spoke to me like Sh*t. He was extremely rude."
"Didn't see any staff around the farm at all to be able to ask."
Facilities
Pros:
"Both the variety of animals to see is extensive as well as the wonderful conditions they are kept in."
"Plenty of animals to see and there is a handling area for snakes, geckos, guinea pigs, tortoises etc."
"There are toilets spread around the grounds too which is very convenient."
"Plenty of free parking, baby changing and clean toilets."
"There are plenty of facilities dotted around, food kiosks, toilets, hand washing and even drinking water taps."
"Lots of toilets and areas for kids to run around and lots of hand washing places."
"The farm is obviously well looked after with a decent array of animals to view."
Cons:
"The cafe at the entrance is not geared up for families with young children as the tables are too tightly arranged hence trying to get to a table with buggy/pushchair is extremely difficult."
"However many animals didn't have much/if any shelter to keep them out of the heat."
"Because it was busy the toilets near the play area (close to the foam party) were minging. Bins overflowing, puddles on floor, no loo roll."
"The only thing that let this place down is the complete mud bath of a car park."
"The cafe in the play barn today was completely overrun and understaffed."
"From queuing to the food arriving took an hour and the order was wrong."
"They never have any heating on in there and the toilets are in need of a huge re vamp! Gross, no hot water and unsanitary bins. Yuk."