Flower Farm Reviews Summary

Customer Service

Pros:

• "The girls at the café were so good to us group of cyclists in a very 🔥 day."
• "Fantastic evening sitting in the sun with friends and family being served by friendly staff."
• "Staff are very friendly and helpful."
• "The staff are nice and chatty too, very welcoming."
• "Jeremy was very friendly and informative and we enjoyed some good conversation with him about the developments for the tea room in the future."
• "The staff is very helpful and the owner Peter is always around to meet and greet the customers."
• "Staff very friendly too."

Cons:

• "Unhelpful member of staff who didn't manage to smile once."
• "Absolutely DISGUSTING service. By young untrained staff with NO customer service skills."
• "Stood in the queue for a while and were then sent to the garden to await service that never arrived."
• "We were ignored by two badly or untrained girls until 2.05pm."
• "Overheard him being rude about us, saying to the staff those people are complaining!!!"
• "Asked two people for service and they replied that they spoke no English or did not understand."
• "The staff in the bistro were unhelpful and lacked courtesy- no smiles or general manners."

Cleanliness

Pros:

• "Lovely farm shop, well stocked with fresh fruit and veg."
• "Lovely quiet and cosy tea rooms."
• "The staff were pleasant and polite and the toilets were clean even though it was a muddy day."

Cons:

• "Tables were all very grubby and sticky."
• "Toilets in fun area not very clean smells of urine."
• "Tables all felt sticky and unclean, coffee cups were stained and there were clouds of flies everywhere."
• "The place where they sell the meat and veg was also infested with flies and shelves were unclean."
• "Vacated tables are clearly not being cleaned, or wiped down, let alone sanitised."
• "A ‘sticky’ wooden table. Very dull badly designed menu. Poorly prepared food."
• "The raspberry fields were also a bit disappointing. There was lots of stinging nettles everywhere and all overgrown, not all of them looked well looked after."

Value for Money

Pros:

• "If you shop carefully the prices are comparable to supermarket."
• "Food was good and fairly priced and entertainment was first class."
• "A very welcome pint of iced coffee at a reasonable price."
• "Good selection of food and reasonable pricing."

Cons:

• "The menu is very expensive. At those prices I would like to see a coffee machine and no flies."
• "Shame, cafe prices have increased a lot and no more speciality coffees just a french press."
• "£4 for a small bunch of shallots is extortionate, surpassing Borough Market and Selfridges."
• "All nice but a little expensive."
• "Nice place to visit a little bit expensive still you get good stuff."
• "The raspberries we picked worked out quite expensive but I guess it’s the experience of picking them the kids love."
• "Very expensive and bad service. Won't return."

Facilities

Pros:

• "There is also parking with plenty of spaces, which is nice."
• "Car parking available."
• "Wheelchair ramp and easy access to shop."

Cons:

• "Family of 4 would have to pay 35 pounds just to get in."
• "Just a bit worried about crossing the busy road with the kids next time if we park where we were told to opposite the venue."
• "Good day out but a bit pricey for the children as you have to pay full adult price for over two's."

Product Quality

Pros:

• "Fantastic range of quality meats, pies, cheeses, fruit and veg."
• "Produce was really lovely."
• "The shop has some wonderful produce."
• "The food was gorgeous and prepared very quickly."
• "Portion sizes are both huge and tasty."
• "They've got great fish and chips here."
• "Produce really good (sticky onion quiche was delicious); Bistro has good menus with nice seating and lovely food."

Cons:

• "All avocados were black and rotten inside and mangos were the same and were thrown away."
• "Also they 'had run out of pizza' which is essentially 1/3 of the menu and it was not a busy day."
• "On entry to the bistro area the amount of flies around the doorway were disgusting."
• "Allergy/intolerance information nowhere - had to ask staff who didn't appear to know either."
• "The bacon was dry and tough and the sausage overcooked and dry."
• "Food looked amazing when it came out, but had to be sent back as it was cold on the first occasion."
• "The absolute best farm shop I've ever been to."