Hilltop Garden Centre Reviews Summary

Plant Quality and Variety

Pros:

• "The plants are always good quality and the staff very helpful."
• "There are always a wide variety of plants and garden furniture to choose from. Very well laid out and easy to get around."
• "Big outdoor garden centre with indoor and outdoor plants at very reasonable prices."
• "It has such a comprehensive range of plants, is well stocked and all the plants look healthy and cared for."
• "A great variety of plants and trees all well looked after."
• "They've got a fantastic variety and wide range of plants both indoor and outdoor."
• "Hilltop nursery has a large selection of great quality plants."

Cons:

• "Absolutely appalling. The plants are dead that are presented."
• "We were disappointed to find a lack of variety and plants in peak condition."
• "All plants that I purchased from hilltop garden center, I later realised that they all had white spot."
• "It's okay a wide range of plants but they are not very well looked after, have a lot of weeds in pots and dying plants also in many areas."
• "Planted 3 evergreen shrubs in accordance with the recommended instruction in a raised border and they all died within a few months."
• "After recently purchasing over £200 plants & shrubs (2x weeks ago) I have noticed one wasn’t taking very well."
• "Owner was not interested in exchanging the plants even his son understood our position and agreed they were diseased."

Customer Service

Pros:

• "The staff are so pleasant and helpful it's a pleasure to shop there."
• "Very helpful staff will take the time to assist."
• "Staff in the restaurant and in the garden centre are all friendly and helpful."
• "The staff was very friendly and helpful. Being first time, we were having too many questions on Aquarium and on different fishes, Steven (the guy with long beard) was very knowledgeable, friendly and patiently answered all our questions."
• "Staff friendly and helpful."
• "Service by all staff at Hilltop were very helpful, would recommend highly."
• "Staff are very polite and friendly as well as knowledgeable."

Cons:

• "Staff on the till need educating though, asked if they had butterflies and they said no, walking around I found one in every colour."
• "Cheap Christmas stuff which is good but the guy working on the tills needs some Christmas cheer and stop being rude to paying customers."
• "Making her get flustered and upset when she came to pay she wouldn't move the card machine so mum could reach from her wheelchair!"
• "I have found staff to be very rude and unhelpful, been ignored whilst standing waiting at the counter while staff continue their own personal conversation."
• "However when we got to the check out the woman was rude, and dismissive of mum."
• "Girls behind counter too busy messing about, told me to come back in a few weeks despite what I required being on display."
• "Very rude staff at the cafe area, just can’t wait for you to leave."

Accessibility

Pros:

• "It's all on one level so is pushchair and wheelchair friendly."
• "There is a large car park here with disabled spaces nearest the building."
• "Easy access for everyone."
• "It is wheelchair friendly but some spaces may be a little tight to get through."
• "I am a wheelchair user and it was all accessible."
• "There is lots of parking out front for easy access."
• "A great outdoor seating and play area. Ideal for families."

Cons:

• "Parking can be a bit tight they need to widen the spaces."
• "It was very busy and because of the layout it is very stressful trying to negotiate a trolley round the narrow pathways."
• "The only complaint I would have is the difficulty to get in the entrance and around the store with the garden trolleys if they are busy."
• "Having just acquired a disabled badge I was hopeful that it would be helpful here. Unfortunately, they are operating a one-way system so there were no parking spaces near the in door."
• "Car park is quite small and is often completely full, also not enough disabled spaces."
• "The parking area was chaotic."
• "Took our small dog to hilltop garden centre like many more people and ask where the dog area was in the cafe and got told to sit in the field we thought it was disgusting."

Price and Value

Pros:

• "Hilltop is always great for a visit, so much choice and good value!"
• "Not over priced for what you get."
• "Most garden centres can be expensive but we feel we get value for money here."
• "Good food, good prices. Plenty of choice and all freshly cooked."
• "Their prices are competitive and their products always look healthier than can be found in many chain owned garden centres."
• "Pricing always seems fair to me."
• "Prices are always good and there are often sales on."

Cons:

• "It isn't the most reasonably priced, definitely on the higher side but the quality is good."
• "The prices are too high...£9.99 for a jacket potato."
• "Just visited after a long time away. The prices since covid are extortionate."
• "Well organized but I think personally a little on the expensive side."
• "Prices are on the high side."
• "Second time we've stopped for food here. Really over priced poor quality food."
• "The cafe is overpriced (£9.99 for a jacket potato? Really?)."

Cafe and Food Quality

Pros:

• "They serve delicious food in their cafe and very yummy cakes."
• "As for the cafe the breakfast is YUMMY and as I'm a truck driver I know a lot about breakfasts."
• "The cafe offers a good tasty breakfast for a decent price."
• "The cafe is good, nice selection of drinks, snacks, food and cakes."
• "The cafe serves excellent freshly prepared food."
• "The food was fabulous in the café."
• "Food available and very nice."

Cons:

• "Definitely do not recommend for anything to eat or drink unless you want cake."
• "The quality of the drink and food was poor, maybe a place to try for just cake and a soft drink."
• "The food is OK nothing special the ingredients to my family seem to be basic."
• "Really bad experience when ordering breakfast items as we were told the breakfast service has stopped at 11:20."
• "The garden centre itself seemed to have lots to offer with ample parking, but sadly the cafe was very disappointing."
• "The cafe is awful stuck in a not so nice time warm."
• "Usually enjoy a visit to this garden centre but not going in the cafe to eat again. most awful dry 'egg' on burnt toast, utterly tasteless and disappointing."

Christmas Displays and Decorations

Pros:

• "Cheap Christmas stuff which is good but the guy working on the tills needs some Christmas cheer and stop being rude to paying customers."
• "Their Christmas range is stunning and displayed by colour so really easy to find the things that will work for you."
• "They were just putting their Christmas items out and it is fab! Gorgeous displays."
• "Excellent Christmas displays."
• "The best part of this family run establishment are the Christmas decorations. They always make the place look stunning and magical."
• "The Christmas decorations display is superb the best I've seen across the area the egg mayonnaise and salad was superb followed by the lemon drizzle and a cappuccino we were both very pleased."
• "What a super selection of Christmas decorations and a lot are half price!"