Address: Hinckley Rd, Sapcote, Leicester LE9 4LG, United Kingdom
Phone: +441455274049
Rating: 4.3
based on 249 reviews.
Customer Service
Pros:
"Staff are extremely helpful and very pleasant even at their busiest times."
"Staff are all also great with their customers, always polite every time I've been."
"Staff are very friendly and helpful."
"The staff are really nice and the quality of the products is reliable."
"Staff very polite and friendly."
"The staff are very helpful and friendly."
"Your young staff in the cafe are so pleasant and courteous."
Cons:
"Customer service skills definitely need improving."
"Staff just sat around chatting."
"The kid that served me didn’t have a clue and didn’t even offer an apology."
"Most recently lacking in customer service (mostly kids)."
"Please someone teach cafe staff how to communicate. Absolutely no interaction with customers."
"The young staff in the cafe and on the tills didn't smile or make us feel welcome."
"Really terrible unhelpful 'manageress' and 'chef'."
Product Quality
Pros:
"Happy with the plants that I picked up."
"This has got to be one of the best garden centres I've ever been to, all the plants looked really healthy."
"A load of reasonably priced plants that were very good quality and much cheaper which have all come out beautifully."
"The plants are always good quality."
"Bought some lovely healthy plants for the garden."
"All the plants looked really healthy and everything especially the garden furniture was great value for money."
"Masses of good quality plants at good prices with a well stocked shop full of garden specific products and no 'trinkets'."
Cons:
"Nice selection of plants although some looked a little bedraggled."
"The plants are often all on turned over on the ground, dry and overpriced."
"We are regular customers at Sapcote garden centre and having visited today found many of the plants to be in very poor condition but still being sold at full price."
"No real care. They have a discounted section outside tucked away behind the buildings, that area will shock you as to the quality and lack of watering!!"
"Really dissapointed in the quality of the 72 plug plants delivered!!"
"Everything is dirty and dusty including outdoor seating for the eatery."
"Was so run down. Needs a good clean up plants to be sorted, staff all stood around talking while places could be cleaned or weeded."
Value for Money
Pros:
"Things were priced well with some good offers."
"Great selection of gardening and homeware at reasonable prices."
"Prices seemed really reasonable and ended up buying 3, 5 litre buckets of fence paint at the best price ive seen it."
"Great variety of everything you expect at a garden centre and great prices."
"I balked at some of the prices in the other garden centres and came here and bought a load of reasonably priced plants that were very good quality and much cheaper which have all come out beautifully."
"Great choice of plants, flowers and garden furniture at reasonable prices compared to the 'chain' garden centres."
"Good selection of plants for pond and garden with good value in comparison to your usual overpriced garden Centres."
Cons:
"Gifts are a bit pricey."
"Great choice & array of decorations and baubles but really Overcrowded, narrow walkways and gaps to squeeze through with people flowing both ways, Over priced."
"It’s has been a yearly tradition to visit here for Xmas decorations, but came home feeling so underwhelmed and annoyed!!"
"Enjoyed looking at the Christmas section but the prices were very high compared to other places."
"Came back with a small bag full of stuff and ended up with a bill of nearly £200!! The decorations are beautiful yes but stupidly over priced!!"
"Thought it a little expensive, £6 for a sandwich and £7 for a Panini 😳 wow."
"Christmas decorations were way over priced! Harrods prices with pound land quality."
Shopping Experience
Pros:
"Due to social Distancing, I did an order online for Gravel & compost, paid, picked a time slot for 3 days time & picked up, all put in the boot for me, really good service."
"Excellent service received during our visit today."
"I ordered a Portofino Companion garden set three weeks ago. It was delivered within a week, despite lockdown."
"We called in today, 11/11/23 and the range and choice was mind blowing. Two separate areas and an amazing choice reasonably priced for all to enjoy."
"Well worth a visit, plenty of parking, pet friendly and a fantastic range to enjoy."
"A garden centre certainly worth a visit."
"Delivery is quick and efficient."
Cons:
"What a nightmare this turned out to be..! The dynamic however very quickly changed and within 10 mins or so you couldn't move as it was gridlock everywhere..!"
"Second time to visit and not as good as the first time. I got trapped in the toilet building for 5 minutes this morning."
"COVID posters up but no one making sure they were followed, staff kept to themselves and out the way."
"Seems over stocked on some items and under stocked on other."
"The whole covered plant area was a mess with cluttered floor."
"Relatively disappointed - the centre is very messy - with stacks of 100+ garden chairs left outside by the storage units."
"I have just walked to the garden center that I have used for the past 20 years only to be turned away as they are not allowing foot traffic."
Cafe and Food Services
Pros:
"We also stopped for a coffee and a spot of lunch, that again was excellent and great value."
"This is a great garden centre with lots to see and do, a little cafe that serves some great food and snacks."
"Really good food, especially their breakfast menu, not expensive and cooked to order."
"Come here quite often, nice freshly cooked food from soup to jkt potatoes fish & chips & so on."
"Visited recently to see Christmas display. Fabulous range of decorations with lovely displays there's something for every taste and very reasonably priced. We nipped into the cafe and had an amazing seasonal coffee and the cake was delicious!"
"Had a lovely lunch in the cafe too, which had a lot of gluten-free options."
"The food they produce at sapcote garden centre cafe. The service and quality of meals is outstanding."
Cons:
"Went to cafe, it was freezing in there, over half the tables were reserved."
"Cafe was ok but the cakes were a bit pricey."
"Thought it a little expensive, £6 for a sandwich and £7 for a Panini 😳 wow."
"Cafe smealt of dirty old frying oil and vinegar."
"Last week went for a meal and a walk round the garden centre have to say it was not pleasant there was no heating in the cafe."
"The smell of the restaurant whilst walking round - almost like being in a greasy spoon - as the smell of chip fat was very prominent."
"Wow, talk about miserable staff in the cafe, usually my favourite place to go with friends and family."
Seasonal Displays
Pros:
"If you have small kids then the second part of the display with the amazing scene selection is well worth a visit and they will be totally amazed and spend hours looking at it."
"Absolutely Amazing. Great variety of everything you expect at a garden centre and great prices. Christmas display was unbelievable."
"Lots and lots of Christmas stuff .... spoilt for choice."
"Fantastic, extremely large selection of trees, decorations, lights, lovely scenes and displays, lots of effort put in."
"Really enjoyed it, Christmas display is amazing, and Beautiful."
"The Christmas display is epic. Definitely worth a visit just for that."
"Utterly brilliant display of Christmas decorations. A massive choice."