Gordale Garden and Home Centre Reviews Summary

Staff and Service

Pros:

• "The staff were friendly and helpful and the place was very well stocked."
• "Helpful staff we bought a wrought iron arch and they brought it out to the car and put it in for us, couldn't have asked for more."
• "The lady on the welcome desk was friendly and helpful."
• "Really enjoy visits to Gordale, excellent plant quality with staff second to none for knowledge and courtesy."
• "All the staff (Especially Gaynor) were first class and so helpful."
• "The staff are just fabulous and so helpful."
• "The staff are very friendly and helpful."

Cons:

• "We looked around for a member of staff to ask their advise, there was nobody in sight."
• "Members of staff were few, but I was lucky to find a very helpful member of staff who gave my Dad excellent advice."
• "The young staff were abrupt, unhelpful and walked across me twice while I carried my tray to a table."
• "The staff are knowledgable and friendly."
• "Staff are amazing & so helpful."
• "The assistants who I asked advice from were all very knowledgeable."
• "Staff very polite and helpful."

Cafe and Food

Pros:

• "Cafe does great scones."
• "The cafe is really good too, with everything freshly made a good selection."
• "The Cafe is superb, their pasties are 'to die for'."
• "The cafe is large and airy and the food is always good."
• "The cafe served excellent food and was great value."
• "Great meals in the restaurant, reasonable prices."
• "The coffee shop is fab- sandwiches, pasties, cakes & scones."

Cons:

• "The bacon black pudding and sausages had obviously been there a while and had dried out."
• "The coffee shop let itself down with awful coffee from self service machines."
• "The cafe was a huge letdown."
• "The cafe seems to get worse on all levels every year."
• "Visited the cafe where my wife had a pasty, the pastry was terrible, thick, the knife could not cut it and the filling was tasteless."
• "Everything is over priced. Even the cafe. The drinks are reasonable but the cakes are an absolute rip off."
• "Very disappointed with the extremely limited Gluten free items in the cafe."

Prices and Value

Pros:

• "It can be a nice trip for the family, with a small playground for the kids also, unbelievably it even has its own petrol station with really competitive prices."
• "Prices can be a little high, however quality often counts more and they certainly have that."
• "Pricewise, they are not bad, with some special offers for the festive season."
• "The food is lovely and reasonably priced, both of us declared it was value for money and we'd eat there again."
• "Pleasantly surprised by the cost of the banana plant... Good value for money."
• "The café is clean, well staffed and the food is reasonably priced."
• "The petrol station was also the cheapest in the area by far."

Cons:

• "A bit expensive but still a nice walk round."
• "Some items were eye wateringly expensive."
• "There's also a nice cafe, but again, it's quite expensive."
• "Just found the prices a bit on the BIG side."
• "Nice garden centre ..plenty of stock but visited little cafe for a quick snack and won't be using it again very expensive."
• "Everything is over priced. Even the cafe."
• "Items seem to have a premium cost compared to other garden centres and plant suppliers."

Facilities and Environment

Pros:

• "Look out for the giant sand pit for the young ones."
• "Love this garden centre. Good selection of gifts, home ware and plants at reasonable prices also a pet and wildlife section but no animals."
• "Incredible range of products. Stunning display of Christmas decorations. Lots of gardening equipment and accessories."
• "Wonderful garden centre and shop all year round but especially at Christmas."
• "A great place not only for plants but home gifts, clothes, books, toys, outdoor furniture and a popular cafe."
• "A special place, even more so at Christmas with things to entertain the whole family."
• "The garden centre itself was very well set up for Christmas."

Cons:

• "Nice place to visit. Due to covid restrictions the park area, gardens and cafe were shut but still enjoyed it."
• "Shame about the water world next door. No love shown there as all the displays have deteriorated and been left overgrown and unkempt."
• "Dog owners note: Only assistance dogs are allowed to walk on a lead, other dogs have to ride in a trolley."
• "Dogs must be kept in the trolley doesn't work for me because my dog does not want to sit in a trolley."
• "The small area upstairs is not accessible for those with mobility issues."
• "Closed for months while other garden centres reopened."
• "But today I was made to feel that I was being watched by a man in a blue suit."