Ashwood Nurseries Ltd Reviews Summary

Online Shopping Experience

Pros:

• "I bought Camellia online. It arrived very well packed and looking healthy and fabulous with green shiny leaves and already small buds!"
• "Fantastic mail order service. Plants arrived in amazingly quick time and arrived in fantastic condition."
• "I've never actually been to this garden centre... I ordered a plant not even 48 hours ago however and received it today well packaged and very well cared for."
• "Mail order was second to none, ordered on Monday arrived the next day."
• "It's the 1st time I have bought plants from Ashwood Nurseries, lovely plants, well cared for, timely delivery."
• "I ordered a plant on Sunday afternoon and it arrived at Tuesday lunchtime."
• "The 4 roses I ordered arrived in perfect condition."

Cons:

• "If buying on line is anything to go by, this garden centre has no plants in stock."
• "I would bought more things from their website, but what I was looking, was out of stock already."
• "Last year we purchased quite an expensive Magnolia tree as a gift. Unfortunately, it appears to have died this year."

Plant Quality and Selection

Pros:

• "We bought some rockery plants on line last month. Excellent service and good quality plants well packed for the journey."
• "Astwood nurseries is a brilliant place for all your garden plants. Such a diverse range."
• "Plants of super quality and reasonably priced."
• "Wonderful top quality plants."
• "What a beautiful garden centre the plants are exquisite & such good quality."
• "Good selection of many garden plants, indoor plants, succulent and trees etc."
• "Very large selection of garden and house plants, all beautifully kept and maintained and organised well, including heated glasshouses."

Cons:

• "Sadly the prices in the garden centre are quite expensive."
• "This used to be my go to garden centre for years however post COVID the prices rocketed."
• "Garden shop that's really expensive."

Customer Service

Pros:

• "The staff are always friendly and helpful."
• "Staff very knowledgeable and more than happy to help."
• "The staff were pleasant and friendly and helpful."
• "All the staff were extremely friendly and helpful."
• "We were helped by very knowledgeable member of staff."
• "The owner and staff truly care that we have the best information about every plant tree and shrub."
• "Excellent advice and guidance from (I think her name was) Lynne."

Cons:

• "Certain members of staff have no idea what they are talking about when professing to know all about roses."
• "Unfortunately not many staff to ask for help & advice there."
• "Definitely do not go the extra mile to provide customer service."
• "The rudeness of some staff in the tea room spoilt our trip."

Cafe and Food Services

Pros:

• "Great food. Different specials each day."
• "At the back of the centre is a very nice cafe, which was really busy, clean and tidy."
• "Another lovely breakfast. Its one of the few places that gets my fried egg spot on, rock hard!"
• "Cafe open for take away, bad news for waist line with gluten free chocolate cake available, could not resist."
• "Excellent visit today again at Astwood Nurseries so tidy well planned. Super breakfast sandwich and cuppa teas."
• "Great place for a bite to eat. Salads, jacket potatoes, toasties to name a few and full dinners of you're feeling hungry."
• "Sunday lunch excellent. Dessert excellent."

Cons:

• "Sadly whilst eating customers are allowed dogs at the table, licking plates."
• "Quiche and salad awful - base of quiche at least 1 cm thick, soggy and tough at the same time."
• "The menu does not seem to have been updated since the 70s."
• "Sham we don't get the little biscuits with our coffee anymore or a saucers."
• "No water available to drink on the hottest day of the year - had to keep asking for water and ice."
• "The cafe is the same, expensive and in need of a serious makeover."
• "Coffee disappointing. Very small measure for cappuccino."

Facilities and Layout

Pros:

• "Nicely set out with a couple of greenhouse areas for indoor plants etc."
• "Always thrilled to visit this beautiful garden and such wonderful and imaginative plantings, a real feast for your eyes and so pleasurable for the mind."
• "Good parking opposite the nursery."
• "Very large and popular garden centre and nursery."
• "Beautiful garden centre, well organised with friendly staff."
• "Nursery is well laid out with good sections for different types of plants."
• "Large car park."

Cons:

• "I could not find a map of the nursery and had to go into every building looking at the plants."
• "Just a bit confusing trying to find the right way in."
• "Service slower when really busy in cafe."
• "Watch the road as you cross over from the carpark to the entrance."
• "Bear in mind the car park is on the opposite side of the road to the nursery and it's a bit ropey pulling out when leaving as you can really see to much round the corner."
• "Very good. But going in and out are a problem if you have problems walking as you have a long walk to get back to your car."
• "Didn't seem to be as many or as much choice as normal."