Green Lane Dental Centre Reviews Summary

Staff and Service

Pros:

• "Every member of staff who we dealt with there were sympathetic and made us feel at ease."
• "The reception team are a great bunch of people, welcoming and warm, and have also been very supportive throughout the whole journey."
• "The practice is embracing the latest technology to provide the best service."
• "They did a fantastic job on my teeth and took the time to give me detailed tips on brushing techniques."
• "I have always received excellent dental treatment with Dr Neda."
• "They are extremely professional as well as giving you first class care on each visit."
• "I was given contact information to get in touch should I have experienced any problems, but I experienced no pain or irritation post-treatment."

Cons:

• "Overlooked 5 (five) cavities, although a couple of photos were made."
• "Their explanation was very surface level and they seemed unwilling to get into any details."
• "Ignorance and bad manners. Made to half an hour before being sent in to be greeted by a rude, repulsive and impatient surgeon in Dr. Gabriel Ighadaro."
• "Disgusting my husband been registered for years... They won't let us re register till April next year... Absolutely disgusting."
• "They discharge you for rescheduling appointments even though to get one it basically has to be an emergency."
• "This company has no remorse at all, nor do they any type of customer focus."
• "I would give zero stars if I could."

Professionalism and Expertise

Pros:

• "Dr Neda is more than a dentist, she is so kind and understanding of my individual needs."
• "I would recommend this dentist to anyone, there’s nothing more you what is someone to look after your teeth."
• "Dr Masih... always puts me at ease and talks me through the treatment."
• "Dr Masih Sage is fantastic dentist. He dealt with a couple of unexpected issues he found along the way and kept me informed about all the work he was doing throughout."
• "He quickly identified issues which had clearly been missed and neglected by my previous dentists."
• "Green Lane Dental Centre honestly removed all of my fears and I will now be going every 6 months without fail."
• "Every experience I've had here has been First Class."

Cons:

• "He chipped my bottom teeth trying to fit a crown."
• "Lead dentist was rude, rushed and sloppy."
• "She completely ignored the fact It was hurting and kept asking 'whats wrong' and to 'calm down' like she was losing her patience."
• "The lady who was filling the hygienist’s spot merely scratched and scraped with tools."
• "Unsure if the hygienist knows what she is doing, but all in all, very disappointing, especially given the good reviews of this practice."
• "The dentist I had was awful and rude to me."
• "She always gives me a temporary solution for my teeth not a definite treatment plus gum damage every single time."

Customer Care and Communication

Pros:

• "Dr Neda took into consideration my financial needs and worked around my schedule."
• "The ladies at the front Amy-Louise and Demi are always so friendly and welcoming."
• "The reception staff are also brilliant - from when you call up to make an appointment, to their fantastic in-person customer service."
• "I would like to give more than 5 stars to DR MASHI, I had a huge pain on my tooth which Dr Mashi explained into details to me."
• "Dr. Neda is efficient, very reassuring, punctual and charming."
• "All staff I met were courteous and friendly."
• "Excellent service. Very friendly staff."