Hiyacar Reviews Summary

Convenience and Usability of the App

Pros:

• "Using the Hiyacar app has truly simplified the way we rent cars."
• "Overall the process couldn't be simpler."
• "I found it very easy to book. The instructions and information about the car were clear."
• "easy and convenient. Seem to be more reasonably priced than other peer to peer hire apps too."

Cons:

• "- the system of locking and unlocking on the app is a disaster. Every other time I try to unlock or lock the car I have an issue connecting the app to the car."
• "Awful experience using Hiyacar. The app failed to work so I couldn’t start the car."

Customer Service and Support

Pros:

• "Amazing customer service provided always ready to give the support you need with a prompt response."
• "A very good experience with first class customer service."

Cons:

• "- the live chat is terrible. It's not really live as they take too long to response."
• "However, the main problem is their customer service. They operate a live chat only service to keep costs down."
• "Terrible service using Hiyacar. Tried to call their helpline, which doesn’t actually exist."
• "Unresponsiveness: Hiyacar consistently failed to answer my messages for extended periods."

Vehicle Condition and Quality

Pros:

• "I got extremely lucky with a great owner (cheerful and really helpful) in the neighbouring town whose vehicle was perfect for doing our grocery runs."
• "The car (Hiyacar branded) was in excellent conditions."

Cons:

• "- their own fleet is pretty dirty and the cars are old. The engines have don't have the power and aren't good for motorway driving."
• "The last car we hired was unsafe to drive. The automatic gearbox was faulty and it was absolutely filthy."
• "If you hire a car that is not from the Hiya fleet... then you are at the mercy of that person. Cars can be of questionable quality and cleanliness."

Affordability and Value for Money

Pros:

• "For the cost of 3xUber rides (or one Uber airport journey) I was able to hire the car for the whole day - it's a no-brainer when you think about it."
• "The instant book and quick start features are particularly useful as no need to rely on owner to handover keys, just pickup and go."

Cons:

• "Have used Hiyacar a good few times for weekends away, but it's no longer value for money - won't use them again."
• "But when we went to use Hiyacar for the first time we were shocked at the total price and add ons."