Enterprise Car & Van Hire - Palmers Green Reviews Summary

Staff and Service

Pros:

• "Found everyone to be in great spirits and really helpful."
• "The service from the staff there from start to finish was extremely polite, helpful and professional."
• "Such a great team bouncing off each other with their great customer service."
• "A special mention goes to Jamal, who was really helpful and pleasant, even at 9am on a Saturday morning!!"
• "The Staff at Palmers Green went the extra mile to provide the best service I have had through a car hire service."
• "Great service from Nicki and the team."
• "The team at Palmer Green have proved customer service and customer care is not a thing of the past."

Cons:

• "Despite the staff at the premises being professional and polite, Enterprise let us down big time."
• "Had a very poor experience dealing with Enterprise Rent-a-Car Palmers Green."
• "Found staff not as helpful as the advert would suggest."
• "The staff here were unhelpful, unapologetic and unwilling to offer a solution."
• "Now I can return to hiring from this branch after I had to stop coming to this branch for being disrespected by the previous staff who were all very young, very rude and disrespectful."
• "The manager Joe Ahjiwa only came on the phone at the end to tell me quite an aggressive tone that it was not going to happen."
• "There is no responsible person in this branch."

Vehicle Condition and Availability

Pros:

• "The vehicles are always squeaky clean and ready for us to take when we arrive."
• "They provide you with clean vehicles, and affordable."
• "Cars have always been in perfect state, clean and faultless."
• "I loved the car they gave me, the leather seats, the color, the driving behavior, how clean it was."
• "The car was very nice with all the bells and whistles (heated seats, heated steering wheel, nice sound system)."
• "Their cars are in a good condition so we never had a bad journey before."
• "The car was a typical Vauxhall Corsa, car was great, there was a horrible smell inside."

Cons:

• "Effectively they are charging customers to maintain their fleet. I wouldn't recommend using them."
• "Be very careful with this branch of Enterprise, they will try to scam you by claiming there is a small nick in the tyre."
• "The van had not been returned on by the previous customer which threw out my arrangements."
• "I arrived to pick up my car an hour after the branch opened to be told it was no longer available."
• "The first car I got (one in good condition) had a leak and arranged to bring it back and get another but what they gave me (the damaged one) didn't look like it had been checked."
• "Got a Citroen that was a 1.1 litre in place of my Z4 after being told I'd get a medium size car."
• "They charged me around £400 for the smallest nick on the tyre which would be virtually invisible to the customer at inspection."

Booking and Customer Policies

Pros:

• "Dayyan (Ass Manager) is professional, understanding and accommodating, everything you need if you have questions about your hire, perfect customer service!"
• "Enterprise acted very professionally and compensated me for the inconvenience and stress caused that morning."
• "The hire fee was waived."
• "I returned the car early as mine was fixed, no problem, even got a refund for the days I didn't use it."
• "Second time renting here... they sorted me out the same day, including an upgrade."
• "I arrived late and was served immediately."
• "When I returned the van, I found I left my car door open and they even went out of their way to jump start it."

Cons:

• "However, this is the second time they've called to inform me that my booking had to be canceled due to unspecified reasons."
• "I Tried to extend the rental of my van for another week and the manager inky said I can not rent a van for longer than a week."
• "Tried to hire the car with them twice, both times unsuccessful."
• "On collection of the car, the manager tried to make us cancel and rebook our reservation."
• "They were over an hour late in having the car ready. No apology given."
• "Booked a car online only to be called back after saying they don't have cars happened 3 times in a row now."
• "Prepaid a vehicle only to be told hours later they would not have it in time."

Customer Experience

Pros:

• "I have been very satisfied with enterprise services at palmersgreen the team are fantastic and always helpful."
• "Very good even though they are operating under unprecedented conditions."
• "The Staff at Palmers Green went the extra mile to provide the best service I have had through a car hire service."
• "I can't praise them high enough!"
• "Had an amazing experience with the team today."
• "Would highly recommend!"
• "Always had a great experience with Enterprise."

Cons:

• "Stay well clear! We will not be using Enterprise again."
• "This customer service is not acceptable and a big company like 'ENTERPRISE' can't supply me a car within two days."
• "I have happily used enterprise for years but after my last rental I am going to consider other options."
• "I wouldn't use this company again because of this, I've used thrifty before privately and they have been great."
• "I will never use Enterprise again."
• "If I could leave a no star review I would happily do so."
• "My experience with Enterprise Rent-A-Car has been extremely disappointing, to say the least."