Enterprise Car & Van Hire - London Bow Reviews Summary

Customer Service

Pros:

• "Great range competitive pieces friendly staff great it's open on Sunday."
• "Very friendly service from this branch."
• "A very pleasant experience. Thanks enterprise."
• "Really great professional car rental company."
• "The staff here have been exceedingly helpful and friendly."
• "Highly recommend and would definitely return again."
• "Hands down the best car rental experience I have had anywhere in the world."

Cons:

• "Very unfriendly service."
• "Awful experience, both website & customer service rep on phone stated debit card would be fine, I spent an hour getting there to be told only bow doesn’t accept debit and need a credit card."
• "Terrible customer services- I had to wait hour and a half just to be seen, while I had my toddler with me."
• "Worst branch of enterprise in London."
• "I can not remember a single time where i had a car that was not damaged. had a warning light, smashed winscreen etc!"
• "Worse service ever!!!"
• "Worst customer service."

Booking and Availability

Pros:

• "The agent that dealt with me even waived the credit card required for the deposit and allowed me to use my debit card as my credit card was lost."
• "Great experience as always with the Bow Enterprise Team."
• "Definitely the best place to hire from."
• "The team at Enterprise Bow were friendly and efficient."
• "Always great service at Enterprise."
• "I've used this particular branch at least a dozen times over 2 years. The friendly, common sense and excellent attitude of their staff is the best I've ever experienced."
• "Best branch in London because of the staff."

Cons:

• "The vehicle allocated for me was very dirty - large areas covered with dirt and dust."
• "They waited till less than 24 hours before I was due to hire a van one-way to move out of London to contact me to inform me about there ridiculously draconian 'proof of address' policy if paying by debit card."
• "I travelled all the way to collect the car at that branch only to be met with no availability."
• "They deserve a minus *, absolutely horrendous service, I booked a automatic vehicle 2 weeks in advance, booking was for 4 days, when I went to pick up the car they go they don't have any automatic vehicle."
• "Do not book on the website. Made a booking the day before and they cancelled last minute."
• "Booked and confirmed, only to receive a call to say sorry van not available."
• "I booked a van 1 day up front, got the email confirmation and pick up time 8 am next day... I been told they have no available vans."

Vehicle Condition

Pros:

• "The van was clean and drove well."
• "The car itself was in excellent condition, clean, and well-maintained, which added to the overall positive experience."
• "This is my local branch and they ALWAYS ALWAYS have the best vehicles available and are always on hand to provide a vehicle to suit whatever I need."
• "Very impressed with service received from staff and car itself."
• "Both vans I hired from here have driven well and been well maintained."
• "The van I had was a Vauxhall Vivaro 2019 the gears was smooth and really good van to handle"
• "Hired a extra large van. Van was excellent quality. Very nice to drive."

Cons:

• "Once the car smelled mildly of cigarettes."
• "There is no communication between branches and I cannot believe that they don't have any records of the car's damages."
• "This place is a bit shady in terms of damage to the cars."
• "Rented a van for a acceptable price, collection was easy and fairly quick and service was good with both reps on the desk saying hello. The van was very nice to drive and use; could’ve been cleaner but the main issue was the fuel level at 7/8 instead of being full."
• "The van was dirty inside with plenty of spider webs around, milk bottle lid in cup holder."
• "The vehicle was two hours late, and when one did arrive it was not the correct van."
• "The van we had was leaking at the roof (wet winter season) and the seat belt warning sound was beeping like crazy."

Policies and Charges

Pros:

• "Courtesy car through insurance. Dealt with Bruno, Rob and another gentleman. All very professional and everything was explained very well."
• "Pick up service was great. Mas picked me up from home on time."
• "We were traveling on a cruise and had to leave from London City Airport where Enterprise had no drop off point... They came to the airport to pick the car up from me."
• "Most recently, Thomas helped me with a refund when I returned a car a couple days early and was very kind and made the process very easy and pleasant."
• "The guy told us not to ask for a refund as we might be charged for cancellation, and that he would fast track our refund. A month later and still haven't received it, we had to check ourselves."
• "I'm really glad these guys were recommended to me, and I can absolutely recommend them to everyone else!"
• "Would just like to say that the service was first class; easy to both register and pick up the vehicle."

Cons:

• "for some insane reason this branch will only accept credit cards."
• "On top of this, we were charged an extra £25 for some DW special insurance which came as a surprise as I refused all additional extras or services when I signed the contract."
• "I have since sent 3 complaint emails and not even received one reply."
• "After returning the car, I received a letter of traffic violation fine that I had to pay, and four charges were made against me for no reason."
• "Waiting for refund after finding out ridiculous policy that they need utility bill and passport, driving licence is not enough."
• "0 stars for the company considering that I rented the van two weeks before because I had to move, I wasn't even told about the deposit and when they told me the deposit was 200 GBP."
• "Booked an extra large van for a job. Just had a callback from them 16 hours before booking saying that they cancelled my booking because I am not registered to vote."