Europcar London Park Royal Reviews Summary

Customer Service

Pros:

• "Fantastic customer service. Van was waiting for when I arrived and the check-in process was seamless."
• "This branch has a wonderful and a great team leader working there called bogda he went above and beyond to provide excellent customer service."
• "The Polish lady - i think her name was Magda, was fantastic."
• "Really wanted to thank Artjom on the front desk for superb customer service when I went to rent a car for a week's holiday."
• "Customer service is amazing. They're very helpful when it comes to assisting you to make quick decisions on what you really want in terms of renting a vehicle."
• "Amazing place and very helpfull staff! I hire a full fleet from here and I can say hand on my heart that I always received top quality service!"
• "8 out of 10 times the customer service is good. Sometimes you can get free delivery and pickup."

Cons:

• "The advisor Benjamin and the managers were extremely rude and demanding and threatened me by saying they will call the police."
• "Terrible company. Awful service. So unhelpful."
• "Horrible service, they could care less about their customers."
• "Worst ever customer service from head office to individual branch and some staff are extremely rude and hang up on you."
• "The manager is absolutely rude and arrogant."
• "A terrible experience - customer service is actually 0 stars. A rude and passive aggressive manager with little care for solutions."
• "The person behind the counter has no clue about customer service."

Vehicle Condition

Pros:

• "The car itself was very good very clean and very intelligent."
• "Cars always super clean and in great condition, most of the times I've had them unde 5000 km."
• "For the 5th time this year I used this company, every time I've meet great service and well maintained and new cars."

Cons:

• "Car was in ver very bad condition you couldn't drive it at all."
• "Cars in trash condition and expired paper work."
• "Rented a van was absolutely filthy in the back and front."
• "They gave me the car without working headlights."

Booking and Rental Process

Pros:

• "Drop off took 3 mins, literally! Helpful staff, clean vehicle and no pushy sales to buy add-ons for your rental."
• "Had a very easy and smooth experience with the collection and drop off."
• "Very easy to rent, staff is very friendly and will give you a full brief on any possible upgrades, coverage for any incidents and any differences on the cars, to be sure that everything runs smoothly."
• "From the initial reception and collection to the actual use of the vehicle and the drop-off; everything was perfect!"

Cons:

• "Phone is not connecting and can’t speak to anyone!"
• "Zero, terrible at returning deposit. I am still chasing my deposit for a vehicle a have returned on 21.09.2018."
• "They bring the car late without offering an apology and now they are late collecting the damn thing too."
• "Suddenly I got a call and my booked car wasn't available anymore on the required day."
• "I just went in at 8:20am today to pick up a car to be rented from 8am. They informed me they had no cars, which is very odd considering their car park was full of 30 cars."
• "You cancelled my booking 2 weeks after it was made leaving leaving me 3 days to find another vehicle."
• "Booked a van for 1 day hire, only to find out nothing is available upon arrival."