Address: Unit 4 Astwood Ln, Astwood Bank, Redditch B96 6HH, United Kingdom
Phone: +441527892243
Rating: 4.3
based on 153 reviews.
Facility and Cleanliness
Pros:
"Great place to let the kids run off some energy."
"Really good soft play for children aged over 3, lots of different levels to explore and good range of activities."
"Been to quite few soft plays and I have to admit that I never seen a place as clean as this one."
"The place was spotlessly clean."
"Very clean, well maintained and good value too."
"It's huge! There is loads to do!"
"Best indoor kids area around. It's pretty big with a lots of choice."
Cons:
"Only two baby change rooms with one upstairs away from the main space which is not ideal with more than one child."
"The baby and toddler area always seems to be full of pretty boisterous older children."
"Over priced for younger children as the baby/toddler area is very small and not much to do for the price."
"The baby sensory section looks like it hasn't been looked after in months, the black out sides were falling apart, the toys were broken."
"Place was dirty and staff were useless. Wouldn’t go again if you paid us!"
"Such a shame as I had heard good reports, but on the day I visited with my granddaughter of 20 months the baby section was closed due to maintenance."
"Disappointed to see there was no ball pit anymore as there is still a pic of it on the website."
Staff and Service
Pros:
"Staff seemed to care that the kids were having fun."
"Food fresh and plenty. Staff are brilliant and very friendly and hard working."
"The staff were so lovely and made me feel like I was a part of their team from day one."
"Staff are very friendly as well foods brilliant."
"The staff are always polite and working hard to provide a great visit."
"Friendly staff"
"Staff are very pleasant."
Cons:
"sneak your own food in, the food is terrible, our order was messed up so we went back to correct it."
"We prepaid for lunch, but when lunchtime came, we were told there was at least an hours wait for any food."
"Lots of staff are kids. They try but struggle."
"The staff are really flat and have no enthusiasm and joy in them."
"unfriendly staff, angry for no reason, after I paid almost 10 pounds for my 4,5 years old kid."
"Not impressed with the young man at the trampoline check in, told us a different time 3 times."
"The queues for food and drinks were ridiculous service was very slow."
Value and Pricing
Pros:
"Food and drink reasonably priced and looked good."
"Excellent stuff 4 the kids (ours 5 n 6 ) they loved trampoline n soft play."
"Good value for money with all this bad weather about got pretty busy £10 half hour trampolining unlimited soft play and kids meal."
"Great value for money and much cheaper compared to other smaller and less exciting soft play areas in the local area."
"AWESOME! Friendly, hard working smartly dressed staff, great facilities, very reasonable entry prices."
"Really great place and good value for money."
"Good value for money."
Cons:
"Why do adult have to.pay to come in with children it's not as if they going on the play area."
"Food expensive and basic."
"Could be bigger. Quite overpriced but good weekday deals and Groupon available."
"Quite pricey compared to some other soft play areas I've been to."
"Trampolining area is new since last visit but added to entrance cost this proves too expensive."
"Shame you now have to pay for accompanying adults."
"Food is terrible I payed £50 for 3 children to have an half hour bounce on the trampoline and to have food and the socks."
Safety and Accessibility
Pros:
"Soft play was great. Kids had bags of fun. Equipment very clean, in good condition. Very safe for the children."
"A well run place with emphasis on safety for all users."
"The safety is 5 stars 🌟you can't get in without a member of staff and you have to be tall enough to press the button to be let out."
"Great place for kids to play! Parents can be sure their kids have fun and are safe."