Jolly Roger Adventure Ltd Reviews Summary

Play Area

Pros:

• "The play area is quite big with many games and entertainment zones."
• "Great place. Large play area that has the best toddler section out of all the soft play areas we've been to."
• "Wow, this is the biggest softplay we have been in UK."
• "Nice big indoor play area with separate sections suited to different aged children and toddlers."
• "Lots of activities including a very big toddler soft play and indoor bouncy castle."
• "The real star is the huge soft play areas."
• "It's quite big and very affordable."

Cons:

• "Visibility of children to make sure kids are ok is challenging because of the layout."
• "The toys in the toddler section didn't work and the bouncy castle didn't have enough air in it to be bouncy."
• "The soft play areas are well laid out, not great in some parts for rescue of stuck children."
• "The toddler area more like an extension to the bigger frame as most children are around 7 years plus."
• "Kids absolutely love this place, but it does look tired and isn't great for adults watching!"
• "It just needs updating because it’s quite grimy with old ropes and worn climb ropes etc."
• "Some of them are looking worn now with patch repairs looking a bit tatty here and there."

Staff and Service

Pros:

• "Staff are always friendly."
• "The staff really make this place."
• "Very well organized, all staff are well trained and appear to be professional."
• "Staff are always helpful and constantly cleaning or hoovering."
• "All staff were helpful and extremely friendly."
• "Very friendly and attentive staff."
• "Staff were polite and friendly."

Cons:

• "Some members of staff was rude and toilets was like a slip and slide."
• "Staff members are appalling, had an incident with the bouncy castle being deflated while kids were still inside."
• "No one checked on us throughout the party."
• "The staff need to be happier and not glare at you!"
• "Staff seems like they are there because they have to and not because they like to do the job."
• "The girls at the food counter are clueless."
• "Staff are neither happy they just look like someone has died."

Food and Drink

Pros:

• "Food was a good standard."
• "Plenty of seating and nice selection of food to buy."
• "Food is really good value, varied and tasty."
• "Food is your usual fair, perfectly enjoyable and reasonably priced."
• "Food is really tasty, try chicken fillets burgers, really yum."
• "They have a food canteen with good food available for children and adults."
• "Food was simple but kids were happy with it."

Cons:

• "The food is basic and came out cold so not the greatest."
• "The food was shocking, Bread was stale."
• "The food quality is so low. I would rather pay few extra pounds and get not feed my child your leftovers."
• "The cost of the food is way over priced, £3.75 a very small amount of cheese, a couple of cherry tomatoes."
• "The kitchen could make so much money but sadly is let down by poor quality food."
• "Very pricey food, especially since it’s bad quality too."
• "Food disappointing, and not properly cooked."

Cleanliness and Maintenance

Pros:

• "May look a little run down but is clean and tidy, staff are constantly cleaning tables/ floor."
• "It's always clean and have often seen staff cleaning."
• "The facility though looks a bit old is well maintained and looked after by friendly staff."
• "Staff were polite and friendly and constantly cleaning."
• "Personal really friendly and helpful especially if you having children with special needs."
• "Free parking available."
• "Excellent level of security for little ones."

Cons:

• "Most people did not follow COVID rules, refusing to wear masks."
• "The taps in the Male toilets didn't work and the toilet did not flush, the urinal is disgusting and smelly."
• "Very Disappointed with this place, my Daughter loved her first experience there but unfortunately we had to leave after half hour because it was so Dirty."
• "Used tissues on the floor and ball pits which is disgusting."
• "Toilets are often left dirty accompanied with wet floors which is a high falls risk and cross contamination to play equipments."
• "Old and rusty, dirty from 9.30 am so I’m wondering how their cleaning at the end of the day looks like."
• "Seriously it needs refurbishing. The smell is horrendous."

Accessibility and Pricing

Pros:

• "This place is most suitable for people with a car."
• "The price is very reasonable compared to London."
• "Can stay as long as you like not like others with 2 hour time limits."
• "Very reasonably priced and adults are free which is a bonus!"
• "Reasonably priced entrance fee and you can stay as long as you like."
• "The other big plus is that prices have stayed pretty reasonable compared to other kid-friendly entertainment."
• "Great for the price."

Cons:

• "No positive comments regarding the website were found in the reviews."
• "Their web site is one of the worst I have seen."
• "Trying to book a session online is a nightmare! Does not work!"
• "Parking is ridiculous when it's busy, getting out especially."
• "It was very difficult for me to reach there since I don't drive."
• "Cup sizes for hot drinks too small, and not even hot!!"
• "There were a lot of children over the age of three running around the under 3s area, pushing other children."