Address: Unit 4 Maesglas retail estate, Newport, NP20 2NS, United Kingdom
Phone: +441633358090
Rating: 4.3
based on 165 reviews.
Staff and Customer Service
Pros:
"Staff were polite and helpful."
"Big shout out to Sadie!"
"Staff were super helpful and McKenzie in particular went over & above to make sure we had a great time."
"Jade Williams, the General Manager of Jump Adventure Trampoline Park was so cooperative."
"The only positive was the staff supervising the trampolines who were very helpful and cheery."
"The staff were incredibly friendly too."
"Amy the brilliant supervisor."
"We love Amy! Thank you very much for blessing us with your excellent service."
Cons:
"The ramp was closed off I assume broken, the red platforms in the foam pit were broken but still being used, the equipment was tacky and worn."
"The netting from dodgeball was ripped so all balls would come into the basketball part."
"Was also booked up at the time we arrived so had to wait another hour."
"Lots of customers including myself just twiddling our thumbs wondering where we should go and who we should talk to."
"Staff didn't seem to care much."
"But if I'm honest all the staff seem pretty unhappy, maybe they need a pay rise???"
"The staff that were available were polite and helpful, it's just unfortunate that during a busy half term the management chose not to put more staff on."
"My children love this place, 2 hours is never enough for them! Nothing is too much trouble for the staff."
Facilities and Equipment
Pros:
"Fab trampoline park for the kids, reasonably priced and the food is of a high standard with a wide selection."
"Lots of trampolines with six different 'activities'."
"The staff were very welcoming and friendly whilst being aware of everyone's safety at all times."
"Had the neon party for 10 children. Everything was really well organised."
"Plenty of seating to watch children if they are old enough to play on their own, or join them if you're feeling energetic."
"The facilities at Jump Adventure are amazing, far better than I expected."
"The staff was amazing they all helped me with my little one as I'm in a wheelchair."
"Absolutely fantastic place. Have taken a huge group of kids (30+) there twice now and everything from beginning to end was stress free."
Cons:
"Place was filthy needed a dam good hoover 😆, blood droplets in places."
"Finally playing happily with other children joining in with yellow and green balls of which no staff member removed."
"Seems like your staff need a refresher on the rules, enforcing the rules and are in desperate need of customer care training."
"The staff were incredibly friendly too. It was clear that I was a beginner and they were very attentive of that."
"Overcrowded and disorganised. Very hot upstairs. No services for disabled parents to access cafe."
"No balls in basketball part, so found a yellow and green ball for my kids to play with for a staff member to take away."
"I have to say my little boy loves coming here. Just something I've remembered is that we booked a birthday party for him in October 2021 and literature states a free return voucher for him, however we never had this and have had a few visits since."
"Not very good customer service when entering, very to the point, a bit blunt, no please or thank you's."
Price and Value for Money
Pros:
"I booked the trip for my daughters nursery class for an end of year trip, as they were never going to get one with it being covid times and I thought it was really good value for money."
"I booked Jump for my daughter's birthday and was really happy with the experience."
"Excellent value for money £9.50 for 2 hrs and half price food."
"Great place for fun. Deducted a star for management of ques."
"Had a great visit bought a ticket online. Did the waiver and watched the information video on arrival."
"Really enjoyed it, lots of soft play and trampolines to choose from, ninja warrior area isn't great but they have a wall if you fancy trying it!"
"Great trampolines and kit. Shame that a lot of the staff don't actually know what customer service means."
"Just had my Daughters 5th Birthday party at Jump and the staff was amazing and the kids loved the place and the food and great price for a Party for what you get all round a great afternoon out. I would highly recommend it 🙂"
Cons:
"Does your child talk non stop? Does your child require constant entertainment? Is your child always asking questions like 'mummy why do they call the planet earth, earth?' 'Why is tarmac hard?' 'why is the sun hot?' All bloody day? Before you consider dosing yourself at regular intervals with gin from a hip flask, stop! Take your child to Jump Adventure for two hours."
"It was packed and the kids were running absolutely wild everywhere not a care in the world for any rules and staff didn't seem to care much."
"Used to be quite good here but the standard has really dropped."
"We were told to leave on the dot, which was fair enough, but we didn't get the full time in the party room."
"Was charged £14.50 for a 5 year old for half hour when I was told £12 for an hour! Not happy being ripped off!!"
"Absolutely appalling service from staff, witnessed aggressive behaviour from our parents but allowed them to stay on the premises regardless! No duty of care to the children under these circumstances!"
"The first visit was during mid day and created a very good impression, unfortunately during a visit in the weekend we had to leave early because of a lot of smoke filling up the space."
"Was told Cairo could not use equipment without socks and was offered a refund for Cairo only despite having just paid for Cairo’s 2 older brothers too."