The Vienna Coffee House Reviews Summary

Atmosphere & Decor

Pros:

• "The place is decorated so well, it gives such a homely feeling."
• "The atmosphere is welcoming, modern and with beautiful art displays on the walls."
• "The Vienna Coffee House has a great atmosphere. It feels cosy and warm throughout the café."
• "This little coffee shop is such a find! Gorgeous place and so spacious with an amazing view of the museum opposite."
• "A lovely light & spacious restaurant with interesting art work on the walls & spotlessly clean."
• "Big floor to ceiling windows with a central view of the City Art Gallery and a couple of big leather sofas from which to watch the world go by."
• "What a lovely place in the city center!"

Cons:

• "This one just feels outdated and slightly cheap unfortunately."
• "The decor is a bit dated - it's an independent coffee shop but not really what you would call 'cool'."
• "Only downside really is the ambience, which tries for a cozy feel but fails to impress."
• "From the outside it looks nice and welcoming but unfortunately it's not quite the case once you go in."
• "Downstairs is small & full, so we were taken upstairs, where settees & tables were arranged... it looked a bit like someone clearing their junk out in a corner... this could have easily been screened off."
• "The place looked like it could do with a good clean. The spot lights in the ceiling were out. The floor needed a good mop."
• "Advertised to open at 9 but not open at 9.05 and we were told they hadn't turned the coffee machine on yet and none of the staff had arrived so we were sent away in the rain."

Service

Pros:

• "The chef was lovely and welcoming."
• "Top service even though he was alone he managed to capture the whole floor alone."
• "Service is excellent."
• "The staff are very attentive even though they are busy."
• "Staff were friendly and polite, cafe tidy and clean."
• "The service is always careful, attentive and professional to the customers."
• "The staff were quick and courteous."

Cons:

• "Zero customer service and zero food."
• "All I got was a half-hearted sorry."
• "Service was alright but ambience was not the best as we were the only ones in the coffee house."
• "Staff were nice enough but generally not a massively warm welcome."
• "Not great. The staff were lovely but overwhelmed and the manager seemed more than happy to wander off chatting than actually helping her staff."
• "I am not even greeted but ignored for several minutes by the asian lady at the bar who keeps looking at me in a odd way."
• "Never again! My drink came cold and tasted awful and was not the drink I ordered."

Food & Drink

Pros:

• "Food was good, ambience is amazing."
• "My melange coffee was very nice and I would recommend trying it."
• "The food arrived it was amazing, really tasty and healthy."
• "Very nice coffee, plenty of comfy seating, large and calm space, friendly service and fair prices."
• "The food was tasty but not particularly filling and the portion sizes were not very generous."
• "Food is delicious... eggs were REAL eggs!!!"
• "The food is delicious. A wide range of drinks and food to choose from."