The Greenwood Tree Reviews Summary

Food Quality

Pros:

• "Lovely home made food and friendly staff. Also dog friendly."
• "Best cafe breakfast / service I have ever had."
• "Food was great as was the service."
• "Fantastic caffee with yum heartwarming food and delicious cakes!!!"
• "The food and service is always excellent."
• "I ate very good scrambled eggs and my friend ate a very good chili con carne."
• "The Vegan clotted cream for our Cream Tea was a revelation."

Cons:

• "The second banana milkshake was more like a banana juice than a milkshake. There was no thickness to it and wasn't even cold."
• "Really disappointing: there was too much water for one tea bag so I was basically charged 2£ for hot water."
• "Overall, overpriced and poor quality."
• "I came here because the reviews were good but my food was pretty disappointing."
• "Wasn’t overly impressed when I visited - ordered a kids afternoon tea and the rainbow scone was more like a muffin and looked and tasted awful, little one wouldn’t eat it."
• "Root vegetable soup was blended beyond recognition, prices a little steep But staff friendly and the tables clean, after 3 years returned Glass of water smelt of chlorine and tasted a lot worse, I will not go back."
• "The sandwich came up with no butter on the bread and the thinly grated cheese was dry and without any taste."

Service

Pros:

• "Welcoming atmosphere and very friendly staff!"
• "Friendly, informative staff. Quick service, great food."
• "Service great, staff were all on the ball during the very busy period."
• "Staff wonderfully welcoming and the whole 'vibe' is delightful!"
• "Staff attentive & service good for a busy Sunday morning."
• "What made this trip was the staff. Readily available to offer extra syrup and chat to the kids when they got milk moustaches."
• "The staff were very friendly and gave us a table where the two dogs could lie down without getting in the way."

Cons:

• "A nice cafe, but we were astonished and very disappointed and insulted to be followed outside by a waitress who asked if we'd paid!"
• "Our table however were sat for an forty minutes with no drinks or food."
• "Me the wife & kids were very disappointed with the service we got from the older waitress we felt she was looking down on us!"
• "Called into the place today. Sat us next to the kitchen door and whenever anyone went in or out of the kitchen there was a loud bang as the door shut."
• "Only issue was the air conditioning was too powerful and cold. I should have said something."
• "Shockingly bad service. We were ignored when we arrived at the door. Then ignored at the table."
• "Our order never arrived, so can’t comment on the food. But if the service is anything to go by, I wouldn’t bother."

Atmosphere & Cleanliness

Pros:

• "The size of the cafe is deceiving from the outside but when you walk in it’s lovely and spacious, high ceilings and lots of table choice."
• "The staff were really lovely and the cafe is really pretty."
• "Lovely decor and high ceilings."
• "Beautiful atmosphere, everyone was really friendly and helpful, food matched up to the surroundings."
• "The atmosphere of Greenwood tree felt modern and fresh unlike some of the other cafés in the area."
• "Very polite staff, excellent cake, nice coffee (with paper straw!) and power sockets on the bar for phone/laptop charging."
• "Tables cleaned well between customers."

Cons:

• "Full English breakfast for GBP9.50 is bloody expensive."
• "Welcomed on entry. Service was quick. Prices too high for the quality of food."
• "I felt ripped off for the £12+ I paid."
• "Staff were very nice and cafe was clean. However i paid £5 for one and a half rashers of bacon asked for it extra crispy and was like it had been cooked by candle very disappointed."
• "Then the clotted cream for the scone came packaged and when I opened it it was dry and yellow... Absolutely disgusting looking so couldn't eat it."
• "Seemed a pleasant place to grab a bite to eat and a drink. Only real complaint if any is presentation of school-leaver staff... Not very professional to be serving customers with sludge/rust-orange coloured hands and nails."
• "Food was lovely, very clean cafe, table was uncleared, but that's just to nit pick."

Menu Variety & Dietary Options

Pros:

• "Also has an excellent range of gluten free options, it's a good choice if you have dietary requirements."
• "There is an entire menu for GF customers, vegan customers and everything customers."
• "They also did not charge any extra for diary alternative milks."
• "Loads of vegan options - we had the vegan breakfast, vegan cheese and red onion panini and the vegan pancakes, and they were all amazing!"
• "Such lovely staff and we were so impressed with their vegan and vegetarian menus."
• "We liked the special separate vegan menu!"
• "Catering for Dairy-free/Gluten-free/Vegan there is guaranteed to be something for most people's tastes."

Cons:

• "The living cost crisis reached them as well. Instead of big price increase they changed some items in the menu and the portion is cut half."
• "Disappointed with food here. Panini was over toasted, the falafels were dry and tasteless, the poached eggs were watery and the toast only toasted one side."
• "Then the clotted cream for the scone came packaged and when I opened it it was dry and yellow... Absolutely disgusting looking so couldn't eat it."
• "Bacon, Brie and Cranberry panini was lacking bacon, there was a thin slither at the edge so it looked like it contained bacon."
• "We ordered two milkshakes one with whipped cream, when the milkshakes arrived I asked for a straw, I was told there are no straws."
• "Busy, but we found a table straight away. We both chose to have a Savoury Tea and these arrived quickly and were well presented. However, the texture was a bit heavy and the scone was a bit short on cheese flavour."
• "The cream tea was the best I've had in years, the scone was heavenly & large enough to satisfy 4 sweet tooth monsters!"