OK Diner Reviews Summary

Staff Service

Pros:

• "Waiting staff are amazing, even at busy times they seem to know when you need extra drinks."
• "The server was friendly, polite and attentive."
• "Our waitress was friendly efficient and nothing seemed to much trouble."
• "With amazing service from the friendly staff, always high standard, tasty and divine food."
• "Staff was so friendly. The waitress was so attentive and helpfully also."
• "Staff were absolutely fantastic great service from all staff customer service was brilliant."
• "Staff were very friendly and helpful, offered to take a picture of us all when we were doing selfies."

Cons:

• "Rude and offhand staff member turned us away."
• "Manager was the only member of staff that refused to wear a mask (during COVID-19) and was sneezing all over the place."
• "No proper greeting at the door just a sullen waitress."
• "The staff were ok but didn't seem to be bothered about if we liked the food or not."
• "Terrible table service. The staff seems annoyed by you showing up."
• "If I could give zero stars I would... First off the service was appalling, the waiter 'manager' was terrible and inattentive."
• "Terrible attitude from the eastern European lady who I think was the manager."

Food Quality

Pros:

• "Breakfast is really tasty and not greasy."
• "Great Dinner with Work Colleague's we All had Different Burgers I Ordered the Blus cheese with Onion Rings yummy!!!"
• "The food was nice enough and reasonably priced."
• "The food really is good and you don't have to wait long for it."
• "The food was fab."
• "Food was superb, everything was reasonable priced."
• "The food is absolutely delicious."

Cons:

• "Soggy toast, 2 and a bit streaks of bacon, the 'bit' was too dry and inedible."
• "Breakfast was nice, apart from the sausages which were revolting."
• "The cheese burger was greasy and smelt and tasted of old fat and grease."
• "Twister fries, burnt. Onion rings, overcooked. Burger, overcooked."
• "The grill clearly isn’t cleaned as there was so much burnt onto the burger."
• "Food was quick and presented ok we had two royals that hardly had any bbq pulled pork on and one chicken deluxe burger and all the burgers were dry."
• "The 'cheesy fries' to share were normal chips squirted with cold squirty vinegary cheese from a bottle which was inedible."

Atmosphere & Decor

Pros:

• "Nice environment, classic old school American music playing to match the interior decor."
• "It's a nice novelty to eat in an American themed diner."
• "Rock n roll music playing, which is fab."
• "The tables were clean and the place was great for both us parents and the kids found it cool too."
• "Nice rock n roll music atmosphere, plenty of parking out front."
• "An American style diner with great food and atmosphere."
• "The decor of the place is what really makes it with the America 50s style diner feel, we loved it."

Cons:

• "The floor beneath our table was filthy strewn with food so we asked to move to another table."
• "It feels super dated and like it has aged really badly."
• "Diner smelt when we entered. If I were to compare it to a smell I would say its like stale carpet."
• "Feels run down."
• "The whole place used to be buzzing and a great atmosphere, but the fact that it was empty and cold with no customers- should have set off warning signs."
• "It's a shame because it has great potential and the food definitely used to be better, unfortunately the cost just really match up to what you get."
• "The atmosphere and decorations are amazing and really give a sense of America."

Value for Money

Pros:

• "Prices were average not expensive as I thought they would be, apparently children eat for free which is a nice thing to do for a chain restaurant."
• "It is seriously cheap too ... cannot recommend it enough."
• "The food was good value."
• "Good food, fast service and good value, 3 meals & 3 drinks £26 - can't argue with that."
• "The food was great, the place is clean and the prices, even at full price are reasonable."
• "Good food, well priced."
• "Kids eat free promotion."

Cons:

• "Paid for burger and fries but because my son wanted chilli cheese fries charged extra 4 quid."
• "Poor, over priced food in a place run by kids who have no idea what they are doing."
• "The ratings I've given is for the food and the service but it's was really expensive."
• "Most people had burgers of some kind, salads, pasta and the all day breakfast, which was exorbitantly expensive!!"
• "Given the meal cost around £40 for 2 adults and a child, it really wasn't good value."
• "Over priced. 5 quid for a milkshake."
• "But the food is very over priced for what you get if I’m being honest also not much of a variety and the portion size is not even close to the portion sizes in the USA."