Nando's Reading - Oracle Centre Reviews Summary

Customer Service

Pros:

• "Daniel's customer service is amazing, he goes over and beyond with customers."
• "The service was very quick."
• "The service at nandos is always great but this time it was amazing the staff were very polite and helpful and they made our visit an experience to remember, to add to this occasion the food was delicious and I couldn't have asked for anything better 👍"
• "The service was quick, we only waited about ten minutes before the food arrived."
• "The staff serving at the counter were incredibly polite, patient, friendly and helpful."
• "The staff are always happy to see you."
• "The customer service is excellent."

Cons:

• "They did not provide us with plates despite requests."
• "Aleks the store manager was very rude to me and my friends."
• "Recently we're tired to go there for something to eat, only to get a very negative response from them."
• "The girl called herself a manager but treated us so disgusting."
• "Service was poor and I made a complaint about the food."
• "Sticky tables, long queue, slow service, no tea spoons, too loud, chicken undercooked, too crowded."
• "Poor poor service, going by the other reviews this is a common problem in this store."

Food Quality

Pros:

• "The food is so fresh and tasteful."
• "Their food tastes really good."
• "Chicken was moist and full of flavour."
• "However, food was still great and packaged well."
• "Nando's always has good food and drinks."
• "Lovely decoration, tasty food and nice staff."
• "Food quality is good."

Cons:

• "The glasses were dirty, the food came out very fast but the chips weren’t fresh neither was the salad."
• "The chicken was well cooked, tender but unfortunately cold."
• "The last couple bites were literally just tortilla and lettuce and sauce the chicken had not been spread through the wrap very well."
• "At least my one was tiny and the breast meat was very chewy - reheated? Dry?"
• "The chicken was cold."
• "The chicken livers were dry as a bone, no sauce on them at all."
• "The chicken was very burnt again,,,, not a happy bunny."

Ambience and Location

Pros:

• "I loved the ambience as well. Tall ceilings and huge paintings."
• "It's a great convenient location on the Riverside and parking is ample in the oracle car park."
• "It's a great atmosphere, lovely and cosy for couples, spacious enough for parties and family friendly."
• "The place is clean and the atmosphere is so warm and cosy."
• "Decor and location by waterfront is very nice."
• "Lovely warm atmosphere and plenty of seats so waiting time is very minimal."
• "This branch is in a great location overlooking the river."

Cons:

• "Restaurants was generally very cold as well."
• "Music was VERY loud."
• "Gloomy and dingy décor, looks like it could do with a good clean and repaint."
• "Music was too loud."
• "Paintings on walls uninspiring and miserable."
• "Very poor compared to other Nando's."
• "My only negative comment is the loud thumping music which made it difficult to have a quiet conversation."