The Wilton Arms Reviews Summary

Service

Pros:

• "Service was great :)"
• "The front of house were very nice but far too young too be left alone and very inexperienced."
• "Service from all the staff was exceptional from the bar staff to the manager who couldn't do enough for us."
• "The staff were very friendly and attentive and saw to our needs in a professional, friendly and timely fashion."
• "The service was superb as usual."
• "Friendly staff, welcoming 🙏"
• "The staff were friendly, helpful, professional & polite."

Cons:

• "The 2 old men ruined it. Very presumptuous and very rude."
• "I've never in my life witnessed such an insulting obnoxious manger who should not in my opinion be working within the hospitality industry."
• "The service was very poor."
• "Not a great experience, cold food, unapologetic staff."
• "Service slow and a smile every now and again by staff wouldn't go amiss."
• "Food was very poor and the service was shocking."
• "Very disappointed. Nice outdoor seating area BUT staff let it down, even the manager who wouldn't take my drink order unless I paid for it there and then."

Food Quality

Pros:

• "The food for 99% of our 15 group was very tasty."
• "Everything we ordered was excellent, portion sizes were very generous."
• "The food is always delicious. Love the fresh pizzas, which are really authentic with lovely flavour."
• "Both starter and main were truly delicious- calamari and fillet steak."
• "Enjoyed our meals of Beef Stroganoff and chicken risotto."
• "we all enjoyed our food and drinks.. but.. my fish platter was the best i`ve had in years freshly made and well presented....well done...we will be back..."
• "Had a great meal, food was excellent."

Cons:

• "When my cheese and onion pie arrived it was disgusting, no flavour at all and basically a pie full of onions and very little cheese."
• "The burgers in particular were overdone and the pieces of chocolate fudge cake a few of us had were very small."
• "Christmas dinner was then very mediocre."
• "Vegetables unseasoned, mash lumpy and bland."
• "The food was poor, beef and chicken chewy most of veg under cooked,and only just warm."
• "The roast dinner isn't great."
• "Fish and chips not warm, mushy peas cold as if straight from the fridge."

Ambience & Decor

Pros:

• "The place has been refurbished since last time which has made the place look a lot brighter and airy."
• "Lovely little restaurant area, very light with nice decor and great views."
• "The decor of the bar was really nicely done and the place has a lovely warm and cozy feel to it."
• "Lovely relaxing atmosphere."
• "The Wilton Arms has been tastefully refurbished recently and looks fresh and airy throughout."
• "A proper warm, friendly pub/restaurant."
• "Lovely views and ambience."

Cons:

• "upon arrival the car park was dirty (strewn with litter) and unkempt which is off putting."
• "Odd off putting smell so we moved tables."
• "Used to love this place, cosy country pub, nice food and service. Went once after the refurb, found poor service and all the character and charm had been ripped out in favour for as many tables as possible."
• "Not a good atmosphere and didn’t get to experience the food, we stayed for a drink and swiftly left."
• "the manager/owner who ever they are children running in and out of the kitchen whilst the staff were serving food A Disaster Waiting To Happen."

Value for Money

Pros:

• "Friendly staff, great food and reasonable prices."
• "There was a lot of choice at very reasonable prices."
• "Good price for what you get too."
• "Good prices and large portions."

Cons:

• "Very upsetting when you have paid just short of £65 for terrible service."
• "It cost us £300 pound, might as well of put the money in the bin."
• "Overall little disappointed as the price was quite expensive compared with the quality."
• "Full price paid for meals and drinks was £65. I think this is a little off the mark."
• "Pint of lager and large rose wine was £9!!! Expensive and poor food - dont bother."
• "Value for money is not what u get from the Wilton arms. Over priced although nice to eat will only cover ur hunger if uve had a gastric band !!"
• "As lovely as the food was. The portion sizes for the prices were way off."