wagamama Reviews Summary

Food Quality

Pros:

• "Food was very good, all of us really enjoyed the food."
• "The Ramen dishes are a masterpiece of flavor and warmth."
• "The firecracker chicken curry is super hot and spicy and can blow your head off."
• "I enjoyed my raisukaree with a good amount of vegetables in it."
• "The chilli squid was ok but the breading seemed a bit off."
• "The food here was delicious."
• "The shirodashi ramen with udon noodles instead of the ramen noodles were amazing and the rich broth was very tasty."
• "Ramen broth was full of flavour, squid was crispy."
• "The Food came in good time but we waited ages to have our order taken and waited to have our plates cleared."
• "The food is up to the usual freshly made standards you'd expect."

Cons:

• "Food was served with very less sauce, so we asked for extra sauce."
• "The Pad Thai was the main let down as it didn't seem to be cooked properly."
• "I found the sticky ribs vegan alternative to have such a strange and unpleasant texture."
• "The chicken pieces tasted horrible and the actual noodles tasted plain."
• "Food took 1.5 hours to arrive. It was all stone cold."
• "The mains portion was so tiny that it would barely be considered mains."
• "Food quality was good but took a lot of time to take our order."
• "Food arrived in an absolute messy condition which was unappealing."
• "Food was cold, to disappointed, all people in the restaurant were complaining about not receiving their food order."

Service and Staff

Pros:

• "Service is very good, Staff are attentive and helpful."
• "The staff were really nice and friendly despite how busy it was."
• "Servers were very friendly and helpful with good knowledge of the menu."
• "Our server, Sarah, was very nice and was able to make all the changes we needed."
• "Great service and love that you can pay your bill on your phone by scanning the QR code on your table."
• "The service was brilliant and our waitress, Rebecca, was super friendly and very helpful."
• "Management was able to cater to our change of order."
• "Staff were incredibly friendly and helpful particularly as I'm GF."

Cons:

• "We had to ask 4 times for serving tap water."
• "Service was lacking in some areas, when we walked in nobody came to seat us for 2/3 minutes."
• "The staff all seem young (and lovely) however a tad disorganized and perhaps a bit confused."
• "The biggest problem here is the staff."
• "We had no cutlery in the tray and was unable to get staff attention to get it."
• "Waiter who sat us down told us he had other things to do but then went to the kitchen to chit chat."
• "I was made to wait almost 10 mins to get the dressing which should have come with the food in the first place."
• "Despite not being busy and tables being empty we had to wait over 40 mins for food to arrive."

Ambiance and Location

Pros:

• "This Wagamama branch is quite close to me, near to vue cinema I frequent."
• "The ambience was chilled and modern with good spacing between tables."
• "The actual restaurant had a nice family atmosphere to it."
• "The interior is a much nicer layout than the one in lakeside. Booths and tables at the edge and long tables in the middle."
• "Beautiful decor inside with lots of seating."
• "Very pleased to have a Wagamama so close to home."

Cons:

• "When we arrived we had to wait 45min to be seated."
• "Our meals turned up at different times with such a great gap."
• "The restaurant was quite full but we were seated instantly."
• "Tables were not cleaned promptly and there seems to be lack of coordination between staff."
• "There is just teenagers who don’t know what’s going on."
• "It was the restaurant's opening week."