The Appliance Depot Reviews Summary

Product Variety and Availability

Pros:

• "There is a huge variety of products to choose from (showroom worth a visit)."
• "Prices were great and Steph, Pip, and Polly were even better in helping my friend and I find the style fridge she wanted."
• "We were looking for a SMEG American fridge freezer and were pleasantly surprised by the wide range of premium branded products available in all appliances."
• "What a Great Place! Such a wide variety of Top Branded Appliances we cannot fault The Appliance Depot."
• "They have a massive warehouse so if you're looking for an appliance at a lower cost, give this place a shout; they have all major brands available."
• "Visited here on the off chance that they would have a Smeg fridge in Red, I ended up leaving with the fridge I wanted and a new oven and hob, all at a great price."
• "Massive selection of graded (slightly damaged) appliances at huge discounts."

Cons:

• "So buyers beware, this place may be cheap but you certainly get what you pay for and once you add up the cost of several wasted visits it may well be cheaper elsewhere."
• "We checked stock was there at the weekend and then went to buy a radiator on Wednesday only to find that the stock was held somewhere else!!"

Customer Service

Pros:

• "All communication with the company has been excellent and nothing was too much trouble."
• "The staff were really friendly, informed, and helpful."
• "Staff were very knowledgeable and helpful and we were impressed by the delivery/after sales support."
• "I spoke to Anna and Laura a couple of times to get more information about Appliance Depot and their service and they were SUPER friendly and helpful and it actually made such a difference."
• "The lady on the phone was very professional and was very helpful whilst I was placing my order."
• "The level of customer service is very good."
• "The service by phone was great, and very helpful."

Cons:

• "Unhelpful staff, except the girl I spoke to who was nice enough and tried but didn't appear to know very much!!"
• "Terrible customer service. Buyers beware.. DO NOT USE. SCAM ARTISTS."
• "Overall I can safely say, this company cannot take a complaint, any slight problem you may raise is met with aggression."
• "No compassion for the fact that there has been a pandemic."
• "Really really unhelpful."
• "Very rude on the phone, poor customer service, tried to twist it so that I was in the wrong."
• "Staff don’t care and act like they are doing you a favour if they actually help you."

Delivery Service

Pros:

• "The lad delivering the range was polite, courteous and informative."
• "The delivery team brought it into my house which was great."
• "Needed a new washing machine and after lots of research ordered from The Appliance Depot... Fast delivery, friendly driver and took old appliance away."
• "Second time ordering a range cooker through Appliance Depot. Process was very easy and delivery was very prompt."
• "Delivery was arranged as soon as my order was placed and the items arrived on time as told."
• "The guy who delivered my appliances was fantastic and obviously very strong as he managed to get my range cooker into my property with no help."
• "The delivery driver was very helpful and adhered to the current regulations with Covid he also unwrapped the very well packaged product for us so we could check it before he left but everything was just perfect."