Stoneacre Wallasey Reviews Summary

Customer Service

Pros:

• "Brilliant experience and they couldn’t have done any more for myself, from the minute I walk through the door to walking out to my new car."
• "Really happy with the service provided by Craig, he couldn't have been more helpful."
• "Phil & Liam... have been so patient & accommodating with me."
• "Thanks to Dave too for professional customer service and thoroughly explaining finance etc."
• "Amazing service from all departments craig from sales and craig from servicing are a credit to the company."
• "Excellent service from Craig at Stoneacre Wallasey. The second car that I’ve bought from him and he always makes the process a pleasant experience."
• "Couldn't fault the service if I tried. From communication before we first arrived to the moment I drove away we were given a 1st class service."

Cons:

• "Had my car in for warranty work which was free and I think it got done. Paid 40 pound for a covid clean and clearly it wasn't."
• "Car was also mysteriously £2,000 more than advertised on website?"
• "Stoneacre Wallasey, you should be ashamed! I paid a lot of money for this service, it shouldn't matter if I didn't purchase the car from yourselves! You had a job to do & it wasn't done."
• "Craig was very helpful selling me my new car in Wallasey Stoneacre but didn't give me the full information on the warranty he sold me."
• "Car was FILTHY inside and out, massive, deep scratches on rear bumper, dings to two doors and generally scratched / unkempt throughout."
• "However nearly walked out with nothing because the manager who initially offered us 'help' was judging our appearance."
• "Pressured us into purchasing unnecessary products alongside our car purchase."

Staff and Management

Pros:

• "We’ve been using this branch for 10+ years and it gets better and better each time."
• "From the second my 75 year old Mum & I walked onto the forecourt & met Paul having spoken to Phil on the phone earlier they exceeded our expectations in every way, service, professionalism, honesty and humour, made our morning."
• "The manager gave her a great deal & she got the car she wanted at the budget she had."
• "They are a very professional friendly team."
• "We both would highly recommend them."
• "I’ve just bought my 4th used car from Stoneacre Wallasey. The people who work there all go out of their way to be friendly and helpful."
• "Great service from Phil & Jack when we picked our car up on Saturday."

Cons:

• "If you purchase a car from Stoneacre and buy the Diamond Bright service, I would strongly recommend you DO NOT go to Stoneacre WALLASEY! They are useless!"
• "To cut a long story short DO NOT buy a car from these con men. DO not let the salesmen specifically Glynn scare you into buying a vehicle."
• "Bought many a car and never felt so ripped off. I would not recommend Stoneacre Wallasey to anyone. Dishonest and untrustworthy."
• "I am quite happy to give feedback to Wallasey as clearly they need Some assistance with their attitude and customer service."
• "I phoned this company as I’d had a recall on my vehicle... twice I was hung up on."

Product Quality

Pros:

• "All the good reviews absolutely spot on. Took delivery of my brand new Kia Stonic yesterday."
• "I'm really impressed with both the car and service from Stoneacre."
• "In short, the Kia cars are very nice and are good value."
• "We fell in love with our fantastic looking blue Kia Ceed and only waited 3 days to have our new car."
• "Bought our 6th car from Stoneacre Wallasey today and the service was absolutely superb as usual."
• "I would recommend a visit to Stoneacre Wallasey if looking for a new car."
• "We visited Stoneacre Wallasey to view a Ford Fiesta 1.0, it was perfect and it was what we wanted."

Cons:

• "After two hours of messing around to reach a reasonable price. Gylnn then came back stating he couldn’t get this price and that to get the price we’d be looking to get we’d have to take a finance option."