Easy Step Flooring Reviews Summary

Customer Service

Pros:

• "Dave has always been helpful & communication is excellent."
• "The service was very friendly and professional and they dealt with my enquiries personally by telephone."
• "Excellent customer service from Dave and the Easy Step Flooring team."
• "Dave at Easy Step flooring was great help and replied super quick to all queries."
• "Jay was efficient, helpful, courteous."
• "The staff were very helpful and I got the delivery quickly and on time."
• "Customer service was truly excellent with Dave going out of his way to provide us with exactly what we needed."

Cons:

• "Dishonest and rude customer service."
• "DON'T EVER BUY FLOOR FROM THIS COMPANY, THEY ARE INCOMPETENT."
• "Every time I spoke to a different person who didn't have a clue what am I talking about."
• "After hundreds of emails which has been left without an answer and hundreds of phone calls I gave up."
• "The sign of a good company is its customer service and this company do not care after you have paid for the flooring."
• "They never stick to their delivery dates and never phone you to let you know what is happening."
• "The company is under the new management now and there is no way they can help me!!!!"

Delivery

Pros:

• "Shipping costs were very good. It arrives undamaged with slight delay however I was keep up to date all the time by support personnel so no problem for me with that."
• "Wood was delivered two days after ordering."
• "Delivery was great, great communication and the service we got from Dave and Jay couldn't be better."
• "Delivered within 48 hours of payment."
• "Delivery was organised and arrived on the allocated date."
• "Quick delivery, flooring delivered on time in perfect condition and wood looks great with no defects or any rejects at all."
• "Delivery was made on Tuesday evening, so despite the odd invoice, so far not so bad accept I noticed the flooring was not what I ordered so refused delivery."

Cons:

• "The delivery came on a pallet which we later found out had a support broken in the middle which led to the flooring becoming bowed."
• "An issue with the second pack not arriving (due to the delivery company)."
• "Website said it is open, went there - got to a warehouse, where there is a sign for Easy Step Flooring, but all doors were shut."
• "When I asked for a delivery date, he gave me a range of 4 days, it can arrive any time during those 4 days, not very helpful when you have a life."
• "3 weeks on and still no floor boards have been delivered."
• "Ordered Prime grade flooring and got Rustic."
• "I bought 16 boxes of Brushed Caramel Wood Flooring from Easy Step Flooring for the first floor (3 rooms and corridor) of my house. Shortly after the floor was fitted it started to crack everywhere."

Product Quality

Pros:

• "The flooring is gorgeous and the customer service I received from the team was great."
• "Now the flooring is down, it looks amazing and is really good quality."
• "The flooring is good quality, fitted beautifully and the finished floor is delightful."
• "The product is of good quality, the service is extraordinary."
• "The quality of wood is fantastic and very reasonably priced and finished floor looks great."
• "Product quality was great. So pleased with what I bought from easystep."
• "The engineered oak flooring looks great in our bedrooms."

Cons:

• "Stay away!!!!"
• "Our beautiful floor shrank!!!!! Yes! So we've been left with the void from both sides of the room where I can easily stick my finger!"
• "Unfortunately the floor we received wasn't top quality at all, actually it was complete rubbish!"
• "The quality of the wood was bad."
• "Ordered Prime grade flooring and got Rustic."
• "I bought 16 boxes of Brushed Caramel Wood Flooring from Easy Step Flooring for the first floor (3 rooms and corridor) of my house. Shortly after the floor was fitted it started to crack everywhere."
• "Wish I had read the reviews first to NOT USE THIS COMPANY."