Oasis Estate Agents Reviews Summary

Customer Service

Pros:

• "They were quick to respond to my questions as well always being super-friendly."
• "Every time you called, within 2 minutes someone called back to see if they could help."
• "The team was always professional, friendly and regularly giving me updates."
• "I was kept up to date at every stage."
• "They answered all the questions quickly and were very nice about it."
• "Always on top of things, always expediting and enabling the process."
• "Really appreciated their quick response time."

Cons:

• "Numerous occasions I tried to ring through to the office, where I was told people were not available for a call, but depending on your reason for a call then become miraculously available to chat."
• "Once a property is sold, there is plenty of emotional blackmail and truth stretching to get something over the line and very rarely mindful of your circumstances, purely to get a transaction done."
• "You are merely a £££ and that is only when you are selling through them."
• "You should consider that you will not get the security deposit ever back as they will put fake allegations on you."
• "Disappointed that after 6 years the landlord didn't acknowledge their responsibility regarding mould in the flat."
• "Not professional at all, please be cautious for the security deposit if you choosing Oasis as real estate agent."
• "Worst real estate agent I have ever experienced."

Professionalism

Pros:

• "Krista was great, in helping me secure the apartment I wanted. Very professional, polite, and prompt in her replies."
• "Jonathan and Ryan were professional and friendly people."
• "Top notch professional and friendly team."
• "Matt and Krista in the lettings team are exceptionally professional and provide a very high level of service."
• "All agents that attended the property were professional, prompt and knowledgeable."
• "Everyone we have come into contact with has been extremely professional, knowledgeable and friendly."
• "The sales team Georgina, Ryan and Simon all so very presentable and professional."

Cons:

• "Some estate agents can be pushy and make you feel like you're just a number."
• "If you are looking for a personable business where you feel valued as a customer, then go elsewhere...."
• "So Oasis took a chunk of my deposit because I hadn't ventilated properly."
• "Ridiculous." (In reference to the handling of the mould situation.)

Support and Guidance

Pros:

• "Oasis have been extremely helpful and supportive during our sale and purchase."
• "She kept me updated about all the changes and guided me through the process, making it effortless and stress-free, which made a big difference."
• "Of particular note is the very helpful liaison and support which was provided throughout the sale process."
• "Many times I got quite frustrated with my solicitor and they were always on the end of an email or phone for guidance and help."
• "They have been exceptional from listening to my worries to actioning requests to keeping me updated and chasing parties."
• "Nothing was too much trouble for them everything was handled quickly and effortlessly."
• "Jane and Aileen in Staines Upon Thames office have given us an incredible support during the process of buying our fist property."

Cons:

• "Once the sale was agreed they continued to work hard to push everything through at pace and were always on hand to answer questions and advise us."

Efficiency

Pros:

• "We dealt with Cameron on finding us a place to rent, we went in to the agency, found a place we loved and got a viewing booked in the same day."
• "5 star service from all the team at Oasis who quickly found a purchaser, and negotiated a good price for the property."
• "The whole process has been stress free from start to finish and we can’t wait to move in to our perfect flat."
• "We were always kept informed of developments and oasis have always been contactable which was reassuring."
• "We had to move to Staines urgently for work reasons... Krista Farnham... found us our perfect flat not far from a beautiful area near the river, in a matter of days."
• "I was notified ahead of each viewing and always received feedback before the close of business on the same day."
• "The whole process was easy and made even less stressful by my being helped by Cameron going above and beyond with some enquiries I had."

Cons:

• "Following listing our property with an alternative estate agency... we moved to Oasis Estate Agents. WE ACCEPTED AN OFFER ON OUR HOME AFTER ONE WEEKEND of showings!"