WED2B Birmingham (Shirley) Reviews Summary

Customer Service

Pros:

• "Beth was amazing so patient and helpful."
• "Machala was fantastic, took the time to listen to what I wanted."
• "Cannot recommend Debbie or Kerry enough! Two fantastic ladies who made my dress shopping experience unforgettable."
• "Nisha was so kind and helpful, and they weren't pushy when I had doubts about a dress and helped me think through all my options."
• "Debbie was so bubbly, friendly and welcoming and put us all at ease."
• "Special mention to Machala who was very helpful and attentive."
• "Deb was absolutely phenomenal. She was so patient and incredibly helpful and made a very overwhelming experience one of the best afternoons ever."

Cons:

• "Served by a girl that blatantly didn't want a sale."
• "The staff were rude... we were basically ignored."
• "I was lied to and made to rush a decision."
• "Felt that the person who sold me the veil almost forced my hand when I wasn't sure about it in the first place."
• "Very poor service from the two girls working."
• "Staff doesn't communicate properly, doesn't have patient either!"
• "The postcode on the website is wrong. It took us an extra 40 minutes to actually find the shop."

Dress Selection and Quality

Pros:

• "All the dresses I tried on were fantastic quality (some better than dresses I've tried on worth £2,000+!)"
• "The dresses are gorgeous and my bridesmaids are going to look stunning on the day."
• "The quality of the dress is beautiful and such an amazing price!!"
• "They had a wide selection of dresses, for all shapes and sizes. Absolutely beautiful too, it was difficult deciding which to choose."
• "The shop itself is beautiful and spacious and the dresses are amazing quality with a huge range to choose from."
• "Great dresses not a large section in plus size 24 plus but I guess I found my dress VERY HAPPY BRIDE!"
• "The place itself is spacious and full off dresses to choose from, all in size order to help you."

Cons:

• "I have liked a dress that didn't have my size on the store."
• "The shops doesn't have the hugest plus size range."
• "Our bride found her dress even though it needs lots of alterations to make it actually fit her properly."
• "The veil looks yellow against my wedding dress... customer services extremely unhelpful and would not recommend."
• "If I had to give a negative, it would be charging for a wedding dress bag."
• "If you want a more intimate experience this isn't for you."
• "They don't give advice on how to store your dress correctly."

Store Atmosphere and Experience

Pros:

• "Very friendly welcome, clean and well presented bridal shop."
• "Lovely atmosphere all round too!"
• "The store was covid secure and I will be telling everyone to go there."
• "This store is very covid secure."
• "The dressing rooms exceeded my expectations completely."
• "The store was beautiful, the atmosphere was so calm and felt no pressure at any point."
• "The whole place felt extremely Covid-secure and safe, but the staff made sure that the measures in place did not detract from the exciting and emotional experience of buying a wedding dress!"

Cons:

• "We visited on a Saturday & it was very busy."
• "Because of Covid our temperatures were checked on arrival and we we’re asked to hand sanitiser our hands."
• "Really quiet Sunday, had to wait a long time to be seen."
• "This shop is a 'walk in' and wait for a lovely assistant to help you, so please don't walk in and expect to be seen immediately."
• "If you have time please try the myriad of other bridal shops first."