S J Smith Estate Agents SALES ONLY - Staines Reviews Summary

Communication and Customer Service

Pros:

• "Throughout the entire journey, communication was impeccable."
• "Alex was always available to answer my questions, and they consistently kept me updated on developments in the buying process."
• "We felt that he really understood what we were looking for and was incredibly patient with our requests etc."
• "This estate agent will be our go to in the future for sure. He’s a real asset to SJ Smith."
• "Alex was always helpful and always at the end of the phone if I needed to talk to him."
• "He updated me with all of the new information and I'll be continuing my services with him for my future sales."
• "Alex and his brilliant team qualified the potential buyers prior to going forward with the sale."
• "All our telephone calls were answered and if we did leave any messages we had a response back imminently."

Cons:

• "Right after the viewing kept calling my mum to pay deposit or else we will loose the property."
• "I was foolish to not read the reviews before giving any money to them but I won’t let this pass so easily."
• "They pressured us into paying the deposit and 6 months rent up front even before the tenancy agreement was signed by all parties."
• "We warned them that the property was up for sale at the same time it was being advertised as a rental."
• "The whole thing fell through and we were left with nowhere to live!"
• "No one seemed to care or apologise for the incident."
• "Unfortunately we experienced nothing but disappointment from SJ Smith."
• "They simply do not have a network which would mean they could find buyers from outside the region."

Professionalism and Expertise

Pros:

• "Alex Rumsey gave us an exceptional service. He was professional, pro-active, transparent, good humoured, approachable."
• "We highly recommend the SJS for our purchase everything was done speedily and highly professionally."
• "We will have no hesitation in recommending them to anyone in the future."
• "Amir and the team in the Staines branch have been nothing but exceptional."
• "Selling a house during a pandemic was never going to be straight forward or easy!"
• "The team are always on hand, always transparent and we felt they were always striving to do the best for us."
• "I would rate S J Smith as the best estate agency. Amir gave great support from valuation to completion."
• "Amir went the extra mile to coordinate with solicitors to ensure the whole process runs smoothly."

Cons:

• "They are bunch of liar and fraud."
• "I NEED MY REFUND IMMEDIATELY or else I will take legal actions."
• "Lo and behold, 5 weeks later, the landlord decides he doesn't want renters in the house."
• "I didn't believe a word they were saying tbh."
• "They never managed to get a single offer on our property in three months."
• "They left my front door unlocked after several viewings and we found them extremely difficult to deal with."